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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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  • Cisco Jabber

Cisco Jabber Troubleshooting and Support Articles in the IGEL Community

February 18, 2021 IGEL Community Archives

Webcam are not being recognized in Webex and Webex Teams via Citrix on IGEL OS

Hello, we are trying to use Webcams in Webex and Webex Teams via Citrix. To achieve that we updatet a Thin-Cient to Version 11.4.270 and activated the Cisco Webex VDI

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February 10, 2021 IGEL Community Archives

Is there any posibility to set a noice reduction for an analog headset in IGEL OS?

Hi, is there any posibility to set a noice reduction for an analog headset in Igel OS? We currently have some workers with an logitech h150 headset on an Igel

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January 7, 2021 IGEL Community Archives

Sporadic issues of users unable to to make calls with Jabber on IGEL OS 11

Firmware: 11.04.130/240 jabber:12.9.0/12.9.1 Can anyone point me to some good documention on jvdi and citrix. We’re experience sporadic issues of users unable to to make calls due to CTI not

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December 8, 2020 IGEL Community Archives

Jabber / JVDI client version 12.8 stopped working after upgrading to IGEL OS 11.04.240

Good day everyone. Running UD3 with LX 11.04.240, and our Jabber client is unable to connect. Here is a screenshot of the client / agent versions. Worked fine before the

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November 19, 2020 IGEL Community Archives

Webex redirection working in Citrix with IGEL OS

Anyone successfully got webex redirection working in Citrix with igel? CVAD 2009 + igel 11.04.240 with webex meetings enabled in settings. If I connect to my session with a windows

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November 17, 2020 IGEL Community Archives

IGEL Releases IGEL UMS 6.06.100, IGEL Cloud Gateway (ICG) 2.02.110 and IGEL OS 11.04.240

We are happy to announce the release of IGEL UMS 6.06.100, IGEL Cloud Gateway 2.02.110, and IGEL OS 11.04.240. They provide many great new features, significant improvements, and some important

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November 9, 2020 IGEL Community Archives

Webcam tres to start but turns off running from a browser in IGEL OS?

Hi Guys, I try to use a webcam in Citrix with IGEL OS11. When I start for example gotomeeting. the webcam is working fine. Also with the JVDI and Jabber

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October 23, 2020 IGEL Community Archives

WebEx Meeting inside Persitant or Non-Persistant Citrix VDI on IGEL OS

Hey together, we have a bit of trouble getting our cisco webex up and running inside our VDI with OS11.03.612 and 11.04.200. First Try : => User logs in on

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October 16, 2020 IGEL Community Archives

Has anyone used the LG AIO 24″ or 27″ with built-in webcam on IGEL OS?

Has anyone used the LG AIO 24″ or 27″ with built-in webcam? Having a real hard time keeping the audio working in Citrix and the external or built-in webcam being

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October 12, 2020 IGEL Community Archives

After closing Citrix Storefront session IGEL OS 11 is not shutting the device off, worked under IGEL OS 10?

Hi all, ive bought new IGEL UD3 and updated them to OS11.04.200. Now i have configured them to connect to the Citrix Storefront and launch automatically the published desktop. also

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