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Cisco Troubleshooting and Support Articles in the IGEL Community

March 11, 2021 IGEL Community Archives

IGEL OS users experiencing network latency and session freezing issues

We are experiencing network latency issues. Our IGELs are repurposed Dell All-In-One workstations running 11.01.100.01 or 10.05.500.01. The user logs in and is directed to a Citrix Desktop. At some

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March 11, 2021 IGEL Community Archives

Will IGEL OS 11 optimize and give better compatibility with Teams/Webex/etc. and audio/video redirections vs. IGEL OS 10?

Currently using IGEL UD6-LX clients working with Citrix VDI. These clients are on the latest version of the 10.x release, but was curious if these units will perform any different/better

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March 2, 2021 IGEL Community Archives

IGEL OS Unified Communication (UCC) Guide v1.7

IGEL OS UCC Guide v1.7 is out now on files.igelcommunity.com/igelos_ucc_configuration_guide.pdf Changes: • all configurations now based on IGEL OS 11.05.100 (tested) • additional information about UDP vs. TCP with Citrix

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February 26, 2021 IGEL Community Archives

Why is Cisco Webex Meetings VDI not part of the IGEL 11.04.X or 11.05.x family of products when using the VMWare Horizon client?

Hello, is there any reason why Cisco Webex Meetings VDI is not part of the IGEL 11.04.X or 11.05.x family of products when using the VMWare Horizon client, when we

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February 25, 2021 IGEL Community Archives

How to find the Cisco Webex VDI plugin for Citrix?

Anyone have a link to the Cisco Webex VDI plugin for Citrix? Seems like you need to become a customer to get it? Yeah, it requires a login to access

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February 19, 2021 IGEL Community Archives

Unable to get HDX Webcam working on IGEL 11.04.270

Hi! I recently upgraded to to 11.04.270 and have been able to get most webcam optimizations working except for HDX Webcam. When I start the application in Chrome 32-bit it

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February 19, 2021 IGEL Community Archives

Error “AM_ERROR_AUTH_NETWORK_ERROR [65275]” adding store in Citrix Workspace App version 20.x on IGEL OS 11.04

Hi folks, Since the update of our IGEL to version 11.04.2xx I have had a problem accessing our Citrix environments. These are Windows 10 VDI / Xen Desktop / 1912

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February 18, 2021 IGEL Community Archives

Webcam are not being recognized in Webex and Webex Teams via Citrix on IGEL OS

Hello, we are trying to use Webcams in Webex and Webex Teams via Citrix. To achieve that we updatet a Thin-Cient to Version 11.4.270 and activated the Cisco Webex VDI

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February 17, 2021 IGEL Community Archives

After upgrading to IGEL OS 11.04.270 is unable to logoff after ending citrix session

Hi all, after upgrade to the new 11.04.270 Firmware the functionality logoff after ending citrix session does not work anymore. Is this an known issue? Has anyone an idea for

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February 11, 2021 IGEL Community Archives

Where can I renew my IGEL ICE certification?

Where can I renew my ICE certification? Can‘t find it on the LMS, only ICP seems to be there. Same here Do you have a Premium Subscription? I guess I

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