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Cisco Troubleshooting and Support Articles in the IGEL Community

February 10, 2021 IGEL Community Archives

Is there any posibility to set a noice reduction for an analog headset in IGEL OS?

Hi, is there any posibility to set a noice reduction for an analog headset in Igel OS? We currently have some workers with an logitech h150 headset on an Igel

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January 13, 2021 IGEL Community Archives

USB webcam working in our Citrix desktop (1912 LTSR), running 11.03.580 (CWA 2004) not working for all apps

Trying to get a USB webcam working in our Citrix desktop (1912 LTSR), running 11.03.580 (CWA 2004). Is there still no 64-bit webcam redirection support in the Linux CWA? Skype

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January 12, 2021 IGEL Community Archives

IGEL OS 11.04.24 kicking users out of Citrix randomly?

Is anyone else having issues with firmware version 11.04.240 kicking users out of Citrix randomly? We were on version 11.04.130 previously and updated due to WebEx vdi issue and a

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January 12, 2021 IGEL Community Archives

Logitech USB Headsets and IGEL OS 11.04.240 go offline after some time

Hi all, i have a question regarding USB Headsets from Logitech. We are using IGEL OS11.04.240 with IGEL UD3 and Citrix. On all devices we are using Logitech USB Headsets

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January 7, 2021 IGEL Community Archives

Users are complaining of frequent disconnects on IGEL OS 11.04.240.01 with Citrix Workspace App version 1909

We are experiencing Disconnect Issues – Client running 11.04.240.01 with CWA version 1909. Users are complaining of frequent disconnects. There has been no change that we know of but we

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January 7, 2021 IGEL Community Archives

Sporadic issues of users unable to to make calls with Jabber on IGEL OS 11

Firmware: 11.04.130/240 jabber:12.9.0/12.9.1 Can anyone point me to some good documention on jvdi and citrix. We’re experience sporadic issues of users unable to to make calls due to CTI not

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January 6, 2021 IGEL Community Archives

Receiving no input from the microphone using Cisco WebEx on IGEL OS

Hello IGEL community, running into an with the mic on a USB webcam. Using a UD Pocket with OS 11.01 and a UD3 with LX 10. I have setup the

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December 8, 2020 IGEL Community Archives

Jabber / JVDI client version 12.8 stopped working after upgrading to IGEL OS 11.04.240

Good day everyone. Running UD3 with LX 11.04.240, and our Jabber client is unable to connect. Here is a screenshot of the client / agent versions. Worked fine before the

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November 19, 2020 IGEL Community Archives

Webex redirection working in Citrix with IGEL OS

Anyone successfully got webex redirection working in Citrix with igel? CVAD 2009 + igel 11.04.240 with webex meetings enabled in settings. If I connect to my session with a windows

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November 17, 2020 IGEL Community Archives

IGEL Releases IGEL UMS 6.06.100, IGEL Cloud Gateway (ICG) 2.02.110 and IGEL OS 11.04.240

We are happy to announce the release of IGEL UMS 6.06.100, IGEL Cloud Gateway 2.02.110, and IGEL OS 11.04.240. They provide many great new features, significant improvements, and some important

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