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Citrix HDX Troubleshooting and Support Articles in the IGEL Community

March 12, 2021 IGEL Community Archives

How to configure HDX over UDP feature on our IGEL?

Hello, I like to use the HDX over UDP feature on our IGEL. I activate the function in UMS. But it does not work. There is still single Port ICA

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March 10, 2021 IGEL Community Archives

Bluetooth works fine in IGEL OS but not with Citrix Workspace App v20 on IGEL OS 11.05?

Anyone have problems with 11.05 and the bluetooth passthrough to citrix? BT works fine in IGEL but not available in Citrix. Worked in 11.04.240 What do you mean exactly by

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March 10, 2021 IGEL Community Archives

After upgrading to IGEL OS 11.05.100 many users are reporting the devices being totally frozen

I updated our IGELs to version 11.05.100.01 on 3/7/21. Since the update we have many users that have reported the IGEL being totally frozen. We use a VMWare VDI, and

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March 9, 2021 IGEL Community Archives

Webcam and audio delays with Citrix Workspace 20.10 on IGEL OS 11.05.100

Hi guys, I have a strange issue with Microsoft Teams in combination with Citrix XenApp (V1912 CU2). Teams is installed on the Terminalserver, HDX and Teams optimization is activated. Installed

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March 2, 2021 IGEL Community Archives

Fabulatech webcam redirection on 11.5.100, cannot find in the profile the flag to activate the deamon?

Hi All. Somebody try integrated feature Fabulatech webcam redirection on 11.5.100? On 11.3 we create a custom partition and work well. In 11.5.100 we can select the new integrated feature

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March 2, 2021 IGEL Community Archives

No video stream with Chrome / HDX Webcam redirection in IGEL OS 11.04.270?

Hi All! I am having an issue with Chrome / HDX Webcam redirection in 11.04.270 and wanted to know if anyone has been able to get it working in their

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March 2, 2021 IGEL Community Archives

The ICA file does not open automatically launch Citrix session on IGEL OS?

Hello everyone. I am looking to deploy IGEL throughout a hospital environment. Our EHR system is remote hosted and our staff connects via Citrix. I have set Chromium sessions in

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February 24, 2021 IGEL Community Archives

With native USB redirection in a IGEL UMS profile, the video portion works and the microphone does not

Hello everyone, I am running into an issue with passing both the microphone and video of my webcam into my Citrix environment. If I use native USB redirection in a

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February 24, 2021 IGEL Community Archives

Our scanner works fine until I enable Teams/Zoom plugins on IGEL OS?

Help, scanner works fine until I enable Teams/Zoom plugins • I have 2 units with 11.04.270 • Units are identical hardware • The policies between the two are identical except

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February 23, 2021 IGEL Community Archives

IGEL Thin-Client is supposed to shut-down after ending the Citrix session but it simply closes the window und doesn’t do anything

Hello, I found another problem while testing version 11.04.240 and 270. The Thin-Client is supposed to shut-down after ending the Citrix session but it simply closes the window und doesn’t

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