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Citrix Troubleshooting and Support Articles in the IGEL Community

April 15, 2021 IGEL Community Archives

How to default a certain Universal Printer driver on IGEL OS?

I need assistance with getting a printer to default to a certain Universal Printer driver. It keeps re-directing within Citrix to a totally different driver. Any thoughts? Hi Carlo, did

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April 12, 2021 IGEL Community Archives

On IGEL OS 11.05 the Citrix client just hangs on the signing out page

We have an issue with the newest iGEl firmware (iGEL OS 11-11.05.120) on Dell Latitude 5420 Rugged laptops. We have iGel installed on the laptops to to get to our

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April 12, 2021 IGEL Community Archives

Recommendations for multiple monitor support when using Citrix HDX3DPRO and IGEL OS 11.5 on converted devices

Hi, in a scenario where using Citrix HDX3DPRO and IGEL OS 11.5 on converted devices, what do you suggest about using MULTIPLE MONITORS and so, cpu, memory and graphic card

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April 12, 2021 IGEL Community Archives

Any modifications done by IGEL to the Citrix Workspace App on IGEL OS?

Dear all, depending the citrix workspace app. Are there any modifications done by IGEL or is it the same as we can download from Citrix Website? If so, can you

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April 7, 2021 IGEL Community Archives

IGEL OS losing connection to COM port

Hello, I am new to Slack and this IGEL Community. I am having an issue where the IGEL’s we are using are sometimes loosing the com port. We are on

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April 7, 2021 IGEL Community Archives

Simple script to gather IGEL logs and settings to a centralized location so to easily download

Good Morning. Are you tire of manually pulling logs and settings on IGEL devices that your Developing or Testing on. I run profile settings that active just about every log

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April 2, 2021 IGEL Community Archives

How to flush the dns cache on IGEL OS?

is there a way to flush the dns cache on the thin clients??? kb.igel.com/licensesmore-igelos11/en/licensing-system-migration-2021-43104685.html can this be done any other way than at each system? tried it from a secure

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April 1, 2021 IGEL Community Archives

Anyone experienced issue with Citrix logoff in IGEL OS 11.04 and/or 11.05

Hi all – anyone experienced issue with Citrix logoff in 11.04.* and 11.05.*?* What I have is AD authentication on IGel Clients, then Citrix Workspace is auto started and credentials

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March 29, 2021 IGEL Community Archives

Citrix Workspace App is not working with 11.05.120

Anyone saw this problem? 11.05.120 – it works fine from web browser, but not from Workspace app. Reverted back to 11.04.270 – and it works fine. So there is definitely

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March 29, 2021 IGEL Community Archives

IGEL OS 11 gets slow after each an every build-upgrade?

OS11 Vs LX Vs OS3 I (we) have an issue with OS 11 that gets slow after each an every build-upgrade which means it takes about 82 seconds (11.05.112.01) for

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