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Citrix Troubleshooting and Support Articles in the IGEL Community

May 10, 2021 IGEL Community Archives

Error “Cannot provide the requested gstreamer version” starting Cromium or Firefox browser session on IGEL OS

When starting a Cromium or Firefox browser session, the following error message appears in the lower right corner: Cannot provide the requested gstreamer version, because another session or the configuration

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May 4, 2021 IGEL Community Archives

Logitech C920 webcam not working in Citrix VDI on IGEL OS 11.05.133

I am trying to get Logitech C920 webcam to work in a Citrix VDI deployment. I was not able to get the HDX webcam redirection to work. I was able

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May 4, 2021 IGEL Community Archives

How to clear IGEL logs apart from reimaging the device and is there an issue if the logs were full?

Hi All, I had to enable debug mode for Citrix and Imprivata for about a week on all devices (Old Dell PCs converted to IGEL) to capture logs for an

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May 3, 2021 IGEL Community Archives

After upgrading UD2 to IGEL OS 11.05.133 we see multiple errors – “Multiple Active Partitions” / no network / black screen

Hi. It is terrible. Yesterday i’ve updated our UD2-LX40 and LX50 from 11.03.500 to 11.04.27 and then to 11.05.133. First i updated 10 test devices with no problem. Than i

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April 29, 2021 IGEL Community Archives

Citrix Optimized Teams user’s call crash when attempting to share screen on IGEL OS

FYI if you are a Citrix Optimized Teams user who is trying to use Workspace client 2101 to 2104, calls may crash when you attempt to screen share. This can

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April 29, 2021 IGEL Community Archives

Anyone experienced the double hop mouse cursor issue on IGEL OS?

Good afternoon, has anyone experienced the double hop mouse cursor issue? We upgraded our Citrix VDA and we are getting reports of the cursor disappearing within Citrix applications. I was

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April 28, 2021 IGEL Community Archives

If user removes SD Card on IGEL OS but not the reader the card reader is still visible but the SD card never comes up again

Good Morning! I have a question regarding SD Card Readers and I am sure, the answer where given 100 times, but I dont find them. On Igel OS 11.05.120 I

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April 27, 2021 IGEL Community Archives

Teams on IGEL OS error “Low memory, kill the process”

Is it a safe bet to assume that when Teams presents an error along the lines of “Low memory, kill the process”, it’s an issue of the thin client not

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April 23, 2021 IGEL Community Archives

Problem logging off Citrix Workspace app automatically after a period of inactivity?

Trying to find a way to get the Citrix Workspace app to automatically log out after a period of inactivity. I’ve tried following the directions for kb.igel.com/igellinux/en/configuring-a-conditional-countdown-and-command-4237879.html configuring a conditional

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April 21, 2021 IGEL Community Archives

Can we add a rule for Jabra-USB-headsets in “Native USB Redirection”?

Hello, I really appreciate this useful guide which allows us to use Microsoft Teams in Citrix with great performance 🙂 files.igelcommunity.com/igelos_ucc_configuration_guide.pdf The Jabra USB Headsets work fine in MS Teams

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