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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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Citrix Troubleshooting and Support Articles in the IGEL Community

April 20, 2021 IGEL Community Archives

Several IGEL OS 11.05.120 devices crashing with error message “system memory low”

on 11.05.120 we have several devices crashing citrix with the message system memory low … Which kind of devices, how many RAM is mounted and.. are you using Teams as

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April 19, 2021 IGEL Community Archives

After upgrading to IGEL OS 11.05.120, after a few seconds the Citrix session disappears and I’m back to the IGEL OS desktop

Hi There, last week we updated our Igel Clients UD3 to 11.05.120 . After that, one Client (UD3-LX51) shows a strange behavior. When i start a citrix session , we

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April 19, 2021 IGEL Community Archives

List of webcams which work well on IGEL OS for UCC

Hi all – in the interests of keeping up to date, I wanted to compile a list of webcams which work well on IGEL OS for UCC. This would be

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April 16, 2021 IGEL Community Archives

How can support check USB device status in IGEL OS?

Hi All, Is any way, that can support check USB device status in IGEL OS? (like devices manager of windows) Similar as attached : HP Thin Pro USB manager. Due

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April 15, 2021 IGEL Community Archives

How to default a certain Universal Printer driver on IGEL OS?

I need assistance with getting a printer to default to a certain Universal Printer driver. It keeps re-directing within Citrix to a totally different driver. Any thoughts? Hi Carlo, did

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April 15, 2021 IGEL Community Archives

With VMware Horizon 8 on IGEL OS, the displayed keystroke is consistently one behind

Hi all! I’m getting a really bizarre keyboard issue. iGel OS 11.05.120 in a VMWare Horizon 8 environment. While in the remote session, in any application (Word, Notepad, Zoom, etc)

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April 13, 2021 IGEL Community Archives

Problems redirecting our Philips Digital Pocket Memo 8000, audio stops working

We have some problems redirecting our Philips Digital Pocket Memo 8000. Redirecting the storage works fine. But after reconnecting the device, while the citrix Session is active, the audio stops

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April 12, 2021 IGEL Community Archives

On IGEL OS 11.05 the Citrix client just hangs on the signing out page

We have an issue with the newest iGEl firmware (iGEL OS 11-11.05.120) on Dell Latitude 5420 Rugged laptops. We have iGel installed on the laptops to to get to our

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April 12, 2021 IGEL Community Archives

Experiencing login delays launching Citrix session using Imprivata ProveID Embedded or using Citrix StoreFront

We are experiencing login delays when trying to launch a Citrix virtual desktop session using Imprivata ProveID Embedded (configured in an IGEL profile) or using Citrix StoreFront (configured in a

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April 12, 2021 IGEL Community Archives

Recommendations for multiple monitor support when using Citrix HDX3DPRO and IGEL OS 11.5 on converted devices

Hi, in a scenario where using Citrix HDX3DPRO and IGEL OS 11.5 on converted devices, what do you suggest about using MULTIPLE MONITORS and so, cpu, memory and graphic card

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