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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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Citrix Troubleshooting and Support Articles in the IGEL Community

April 10, 2019 IGEL Community Archives

Lanching a published desktop via Citrix gives me “Error adding store:AM_ERROR_AUTH_NETWORK_ERROR[65275]”

I’m trying to launch a published desktop via Citrix and whenever it auto launches I get this error. Error adding store:AM_ERROR_AUTH_NETWORK_ERROR[65275] Any thoughts? Can you send us a screenshot of

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April 4, 2019 IGEL Community Archives

Receive error “server unreachable” connecting to new RDS with two connection brokers in HA mode via IGEL OS

I set up a new RDS Farm 2016 with two connection brokers in HA mode and two session hosts. Now I have some problems with connecting the Igel LX clients.

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April 2, 2019 IGEL Community Archives

IGEL UD Pocket: Audio works just fine but once I enable webcam the Audio may cut out but my Microphone cuts out entirely

I sort of have the same issue above. Device: UD Pocket/ Application: Adobe Connect in Citrix. Audio works just fine but once I enable webcam the Audio may cut out

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April 2, 2019 IGEL Community Archives

Anyway of stopping Citrix HDX audio from being the sound device?

Anyway of stopping Citrix HDX audio from being the sound device? or any way to pass through usb device and have this appare in the XenDesktop Session ? May I

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April 1, 2019 IGEL Community Archives

How to deploy and activate internal CA-certificates to IGEL OS?

I wondered if there is an elegant way to deploy and activate internal CA-certificates (from Active Directory domains) to IGEL thin clients so that both the internal Storefront website (Firefox)

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March 29, 2019 IGEL Community Archives

How to add a shortcut to the Wireless Manager on the IGEL OS desktop?

Hi guys, I have set up a profile using the appliance mode connecting to our Citrix environment. Everything is restricted in the profile and it only opens Firefox for the

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March 28, 2019 IGEL Community Archives

How can we successfully login to the ICG TomCat apache server?

Hi! I have a question regarding remote install of the ICG. Earlier we have deployed an ICG manually. If we browse to that manually deployed ICG IP we are presented

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March 28, 2019 IGEL Community Archives

How to shutdownload all IGEL OS devices with no active sessions?

dear all – is there a chance to shutdown devices without active sessions only? we would like to create an scheduled task for automatic shutdown at night but we would

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March 27, 2019 IGEL Community Archives

Unable to change expired user passwords using Citrix Workspace app on IGEL OS

Hello, our IGEL UD2 LX clients running the latest 10.05.500.01 firmware are unable to change expired user passwords using Citrix Workspace app. What’s strange about this is once authenticated (and

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March 27, 2019 IGEL Community Archives

IGEL UMS is not showing newer settings when trying to create a new Profile?

Hi Guys, I’m trying to configure a Browser Session so that it opens fullscreen and hides the address bar, bookmarks, etc. however within UMS I cannot see the settings to

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