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Citrix Troubleshooting and Support Articles in the IGEL Community

December 6, 2018 IGEL Community Archives

Users are prompted to allow Citrix ActiveX control evertime they launch StoreFront on IGEL WES7, how

Hey everyone! WES7+ UD3, trying to get Citrix ActiveX control to run automatically for Citrix client detection when loading our internal StoreFront site. I have added the site to the

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December 5, 2018 IGEL Community Archives

Reconnecting to existing Citrix session from IGEL UDC with Imprivata is intermittently failing

reconnecting to existing Citrix session from igel UDC with Imprivata is intermittently failing. On advice from Imprivata we are running UDC 10.3.570 and Receiver 13.3.2 withe Imprivata ProveID Embedded 5.4.

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December 4, 2018 IGEL Community Archives

Keyboard shortcut to view thge Wireless signal strength and network speed of IGEL OS?

Hello community. I’m not sure this is possible, but is there a keyboard combination while a UMS profile is loaded (Citrix XD for VDI) that could take you to the

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December 3, 2018 IGEL Community Archives

IGEL IZ2-HDX40 units that are freezing with the screensaver activated

I want to see if anybody can help solve an issue that I am facing. We have IZ2-HDX40s. I have some units that are freezing with the screensaver activated. Has

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November 29, 2018 IGEL Community Archives

User disconnects the Citrix session on IGEL OS and logs into a different IGEL device it stays on a black screen

Hey, guys! I am having an issue at one of our locations that when a user disconnects the Citrix session on igel and log into a different igel it just

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November 27, 2018 IGEL Community Archives

Can I create a report or view of logged users on Citrix Storefront?

Can I create a report or view of logged users? I have activated login history. I want to know who is using IGEL. You mean of the login history for

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November 22, 2018 IGEL Community Archives

Advice on how most admins use the Profiles in IGEL UMS

Hi, I am curious how most of you use the profiles in UMS. For almost all our customers we use the Appliance Mode function to connect to our private cloud

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November 22, 2018 IGEL Community Archives

IGEL OS is locked by a Citrix session left by the earlier user, any way to prevent this?

Hey everybody! My users are complaining about their Igel being locked by a session left by the earlier user. They connect to a Citrix farm. Sometimes a user leaves the

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November 20, 2018 IGEL Community Archives

How to configure autologin to Citrix Storefront on XenDesktop 7.13 on IGEL OS?

Greetings, igel rookie here. Can anyone point me to instructions to autologin to Storefront on XenDesktop 7.13, from the thin client? I set it up for Appliance Mode and specified

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November 16, 2018 IGEL Community Archives

How to trigger a browser restart when a user logs off from the Citrix Storefront in appliance mode?

Can we somehow trigger a browser restart when a user logs off from the storefront in appliance mode? We have it implemented when the Citrix session closes but if the

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