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Dell Troubleshooting and Support Articles in the IGEL Community

June 11, 2021 IGEL Community Archives

Is it possible to push audio out of the Display Port via an Active adapter to an HDMI monitor with built in speakers?

Does anyone know for sure if you can push audio out of the Display Port via an Active adapter to an HDMI monitor with built in speakers? Thinking of either

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June 7, 2021 IGEL Community Archives

What is the shortcut or hotkey to disconnect active Citrix Workspace App session running on IGEL OS?

Hey, is there any shortcut or hotkey in citrix workspace app for linux for igel (in wyse it’s F11), to directly disconnect an active citrix session, so you’re able to

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May 4, 2021 IGEL Community Archives

How to clear IGEL logs apart from reimaging the device and is there an issue if the logs were full?

Hi All, I had to enable debug mode for Citrix and Imprivata for about a week on all devices (Old Dell PCs converted to IGEL) to capture logs for an

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April 30, 2021 IGEL Community Archives

Does the Zoom plugin on IGEL OS support the feature virtual backgrounds?

Does the zoom plugin on iGel support the feature virtual backgrounds for zoom? (VMware Horizon) support.zoom.us/hc/en-us/articles/360031441671 Not sure how I have to read that featurelist… it depens on the camera

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April 22, 2021 IGEL Community Archives

Every 30 minutes the central portion of the screen goes black for about 0.5 seconds on IGEL OS 11.05.120 on a flashed Dell Wyse 3040

Hi All, Trialling WVD on IGEL… all appears to be working fine however we have noticed every 30 minutes the central portion of the screen goes black for about 0.5

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April 12, 2021 IGEL Community Archives

On IGEL OS 11.05 the Citrix client just hangs on the signing out page

We have an issue with the newest iGEl firmware (iGEL OS 11-11.05.120) on Dell Latitude 5420 Rugged laptops. We have iGel installed on the laptops to to get to our

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March 22, 2021 IGEL Community Archives

How to reducce the disk size of an IGEL OS install?

Good day! Please tell me, for the new firmware OS 11.05.100 you need more than 2.5 GB of disk space. On dell wyse w11b 5212 all in one, the disk

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March 17, 2021 IGEL Community Archives

How to use 2 screens for the session and one monitor for locally use with Teamviewer on IGEL OS?

Hi guys, I have a question. We have a customer that has Dell 5070 (with 3 DP ports) that would like to know if it is possible to use 2

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March 12, 2021 IGEL Community Archives

Dell Inspiron 3793 and Dell XPS 17 9700 Wifi not working on IGEL UD Pocket

Unable to flash Dell Inspiron 3793 and Dell XPS 17 9700 laptops. For the XPS, the M.2 SSD is not showing up. Used a UD Pocket running IGEL OS 10.5.800,

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March 12, 2021 IGEL Community Archives

Does IGEL OS support running on Wyse 3040 and their Wi-Fi version?

Hi all, The business I work for is considering converting our Wyse 3040 clients to IGEL OS. I know that Wyse 3040s are on the support list but does the

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