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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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Dell Troubleshooting and Support Articles in the IGEL Community

March 12, 2021 IGEL Community Archives

Screen briefly black out and comes back running Horizon client on IGEL OS 11.05.100 and 11.05.112

Hello, we’ve been testing the new 11.05.100 release and 11.05.112 and we seem to have the exact problem on both releases, video issues related to sound events. The weird issue

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March 11, 2021 IGEL Community Archives

IGEL OS users experiencing network latency and session freezing issues

We are experiencing network latency issues. Our IGELs are repurposed Dell All-In-One workstations running 11.01.100.01 or 10.05.500.01. The user logs in and is directed to a Citrix Desktop. At some

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February 25, 2021 IGEL Community Archives

How to scheduled reboot via cron job along with a message to end users 10 minutes before the reboot on IGEL OS?

So our previous thin client type (Dell/Wyse) were configured to automatically reboot after idle sessions of our Citrix PD (maybe every 4 hours or so), or if the session was

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February 25, 2021 IGEL Community Archives

With IGEL Ready certified devices, are people staying with IGEL hardware or using 3rd party and why?

Now that there is igel ready hardware are people migrating over to that from igel hardware our are you staying with the igel hardware , and why either migrating or

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February 18, 2021 IGEL Community Archives

How to get CD ROM drive working in Citrix via IGEL OS?

Hi All, trying to get CD ROM drive working in Citrix via IGEL. have setup the policy as below and I can see it shows that the drive is ready.

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February 16, 2021 IGEL Community Archives

Unable to manage wireless networks on IGEL OS?

We are having a difficulty with our wifi capable devices where we’re users are unable to manage wireless networks. It was available at some point for them, and has now

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February 16, 2021 IGEL Community Archives

Multiple IGEL UD Pocket devices fail during the “IGEL Workspace” splashscreen on boot

Hi all, we have multiple devices with UDP which have a problem during the boot process. The boot process seems to fail during the “IGEL Workspace” splashscreen. It never reaches

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February 15, 2021 IGEL Community Archives

Help as Microphone is not detected on IGEL OS

Hi , We have made IGEL OS 11.04.240 in a pendive as LIVE OS like UD pocket device using Preparestick. Using this we tried booting from a 64 bit desktop

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February 11, 2021 IGEL Community Archives

Need to configure two Citrix StoreFront connections, but can’t get a desktop icon when i setup the second on IGEL OS

I everyone, i’m new here. Just got an UMS environnment running and try to get one of my storefront store on my igel os. I Got 2 stores. Each one

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February 4, 2021 IGEL Community Archives

How to easily teach home users to boot to the IGEL UD Pocket?

Question for anyone that wants to answer. We’re in production mode but still have some kinks to work out. We will be testing with work from home users using a

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