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Firefox Troubleshooting and Support Articles in the IGEL Community

May 12, 2021 IGEL Community Archives

Webcam stays black when calling also when the screen is shared the image stays black using Slack from IGEL OS

Hi all, We are using iGel software on Dynabooks. We have Chromium and Firefox installed, The problem we are facing right now is that Slack isnt working correctly. Webcam stays

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May 10, 2021 IGEL Community Archives

Error “Cannot provide the requested gstreamer version” starting Cromium or Firefox browser session on IGEL OS

When starting a Cromium or Firefox browser session, the following error message appears in the lower right corner: Cannot provide the requested gstreamer version, because another session or the configuration

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April 26, 2021 IGEL Community Archives

“Error: Configuration forbids opening file dialogs” trying to establish a bomgar session from IGEL OS

Has anyone attempted to establish a bomgar session from the Native IGEL side? I attempted to hit our bomgar URL and open the download to start the session but I

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April 23, 2021 IGEL Community Archives

How to apply IGEL UMS profiles to a single tree structure with mixed version of the IGEL OS?

Version specific Profile? ================== Take setting FireFox to maximize on start as an example. IGEL OS 11.04 and 11.05 require different “Initialization” script. So I created two profiles: one based

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April 22, 2021 IGEL Community Archives

Issues with webcams via local firefox/chromium, webplayer says html5 player is not active/available

Hi, we are trying to access our cameras via local firefox/chromium but the webplayer says html5 player is not active/available. Do I need to activiate html5 seperatly? Hi, which firmware

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April 21, 2021 IGEL Community Archives

Error: “this function is currently not available” on IGEL UMS Web App

Hi, we’re having some issues with our IGEL UMS Web App. The device overview throws an Error: “this function is currently not available”. Also the novnc Viewer is not working.

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April 20, 2021 IGEL Community Archives

Several IGEL OS 11.05.120 devices crashing with error message “system memory low”

on 11.05.120 we have several devices crashing citrix with the message system memory low … Which kind of devices, how many RAM is mounted and.. are you using Teams as

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April 19, 2021 IGEL Community Archives

How to open PDF documents in the firefox browser on IGEL OS?

Hi guys, why is it not possible to open pdf documents in the firefox browser? Are there any requirements? I use latest firmware OS 11.05.120. Hi eric, works on my

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April 16, 2021 IGEL Community Archives

How to add bookmarks to Chrome / Firefox in IGEL OS?

So I am trying to get bookmarks working but i just can’t get it working. I have tried both chrome and firefox. I have UMS file rule in place that

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April 14, 2021 IGEL Community Archives

How do i downgrade IGEL OS while preventing FireFox from prompting for create a new profile?

Hi All, I need to downgrade more then 100 divices from 11.5.120 to an older firmware (maybe 11.3.530 or 11.4.270, I don’t know yet). But when I Downgrade a device,

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