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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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Firewall Troubleshooting and Support Articles in the IGEL Community

May 10, 2021 IGEL Community Archives

Error “Pack information couldn’t be retrieved” manually uploading license tokens into IGEL UMS

Hello. We recently have been having issues with uploading new license purchase into UMS. We are currently on version 6.05 and it just errors out when we try to update

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March 26, 2021 IGEL Community Archives

ICG Server shows an error instead of connected, maybe because of SSH port?

Hi everyone, the ICG Server shows an error instead of connected, maybe because of SSH port? Hi Imane, is the ICG Service running on ICG Server? kb.igel.com/igelicg-2.02/en/controlling-the-icg-daemon-31601150.html Hi, yes it

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March 12, 2021 IGEL Community Archives

IGEL OS devices disconnecting from ICG

Hi All, First post since joining so hello to all, enjoying reading all the questions and answers. I have a question of my own, our ICG is online and responding

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March 11, 2021 IGEL Community Archives

IGEL OS users experiencing network latency and session freezing issues

We are experiencing network latency issues. Our IGELs are repurposed Dell All-In-One workstations running 11.01.100.01 or 10.05.500.01. The user logs in and is directed to a Citrix Desktop. At some

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March 8, 2021 IGEL Community Archives

ERROR reading data from WIM on IGEL OS Windows device

I’m trying to push a snapshot to a UD6 IGEL OS Windows device, but I keep receiving ERROR reading data from WIM file, anybody have any explanation/root cause for this?

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February 25, 2021 IGEL Community Archives

How to add or change proxy settings to the Citrix client within IGEL OS?

Hi All, Does anybody knows if it’s possible to add or change proxy settings to the citrix client within Igel? I know that it’s possible on the windows citrix client.

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February 22, 2021 IGEL Community Archives

Can we deploy our Custom Partition through the IGEL ICG?

Hello – We have our UMS & ICG in the Azure cloud. We’ve been working to deploy our Custom Partition through the ICG. We have an external FTP site accessible

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February 18, 2021 IGEL Community Archives

How to publish Firefox to IGEL OS devices (on Internet behind ICG) and allow only set of FQDNs from browser

Quick question – I need to publish firefox to IGEL OS devices (on Internet behind ICG) and allow only set of FQDNs from browser (e.g. www.abc.com www.abc.com, www.cda.com www.cda.com on

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February 3, 2021 IGEL Community Archives

ERROR Certificate invalid tryign to update UD Pocket from IGEL OS 11.03.500 via UMS 6.06.100

Hello – I am working with a client getting IGEL setup. They ordered some UD pockets. They come preinstalled with 11.03.500.01 on them. The UMS is version 6.06.100 (Build 48862)

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January 15, 2021 IGEL Community Archives

I setup my UD Pocket on one device and plugged it into another device and it reset to the “Startup Assistance” screen

Hi there, everytime I setup my UD Pocket via VMware, shutdown, unplug the UD Pocket and connect it to my lenovo x230 test laptop it resets complete to “startup assistance”.

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