Hello. We recently have been having issues with uploading new license purchase into UMS. We are currently on version 6.05 and it just errors out when we try to updateContinue reading
Firewall Troubleshooting and Support Articles in the IGEL Community
ICG Server shows an error instead of connected, maybe because of SSH port?
Hi everyone, the ICG Server shows an error instead of connected, maybe because of SSH port? Hi Imane, is the ICG Service running on ICG Server? kb.igel.com/igelicg-2.02/en/controlling-the-icg-daemon-31601150.html Hi, yes itContinue reading
IGEL OS devices disconnecting from ICG
Hi All, First post since joining so hello to all, enjoying reading all the questions and answers. I have a question of my own, our ICG is online and respondingContinue reading
IGEL OS users experiencing network latency and session freezing issues
We are experiencing network latency issues. Our IGELs are repurposed Dell All-In-One workstations running 11.01.100.01 or 10.05.500.01. The user logs in and is directed to a Citrix Desktop. At someContinue reading
ERROR reading data from WIM on IGEL OS Windows device
I’m trying to push a snapshot to a UD6 IGEL OS Windows device, but I keep receiving ERROR reading data from WIM file, anybody have any explanation/root cause for this?Continue reading
How to add or change proxy settings to the Citrix client within IGEL OS?
Hi All, Does anybody knows if it’s possible to add or change proxy settings to the citrix client within Igel? I know that it’s possible on the windows citrix client.Continue reading
Can we deploy our Custom Partition through the IGEL ICG?
Hello – We have our UMS & ICG in the Azure cloud. We’ve been working to deploy our Custom Partition through the ICG. We have an external FTP site accessibleContinue reading
How to publish Firefox to IGEL OS devices (on Internet behind ICG) and allow only set of FQDNs from browser
Quick question – I need to publish firefox to IGEL OS devices (on Internet behind ICG) and allow only set of FQDNs from browser (e.g. www.abc.com www.abc.com, www.cda.com www.cda.com onContinue reading
ERROR Certificate invalid tryign to update UD Pocket from IGEL OS 11.03.500 via UMS 6.06.100
Hello – I am working with a client getting IGEL setup. They ordered some UD pockets. They come preinstalled with 11.03.500.01 on them. The UMS is version 6.06.100 (Build 48862)Continue reading
I setup my UD Pocket on one device and plugged it into another device and it reset to the “Startup Assistance” screen
Hi there, everytime I setup my UD Pocket via VMware, shutdown, unplug the UD Pocket and connect it to my lenovo x230 test laptop it resets complete to “startup assistance”.Continue reading