Trying to register a thin client to my UMS Console. I get this error : Everthing is open on the firewall. Any help? Where can i find more logs? UMS
Continue readingFirewall Troubleshooting and Support Articles in the IGEL Community
IGEL Onboarding with Azure AD and always get “Error #37”
Hi igelers (Yes, we need to think on a better name), We have 2 customers trying to do IGEL Onboarding with Azure AD and always get “Error #37” (Seems to
Continue readingIs there a way that I can create an Allowed URL list to restrict users to ONLY have access to the websites that are on the list and nothing else?
Is there a way that I can create an Allowed URL list to restrict users to ONLY have access to the websites that are on the list and nothing else?
Continue readingIs there a technical diagram of the IGEL OS registration workflow?
Hi, Is there a technical diagram of the registration workflow? We’re having issues with the registration of new devices and I have seen the firewall rules for the networks where
Continue readingWhich can be the cause for this error trying to register a new OS12 device to UMS12?
Which can be the cause for this error trying to register a new OS12 device to UMS12? Is not a firewall or network issue and device is properly detected by
Continue readingError “Pack information couldn’t be retrieved” manually uploading license tokens into IGEL UMS
Hello. We recently have been having issues with uploading new license purchase into UMS. We are currently on version 6.05 and it just errors out when we try to update
Continue readingICG Server shows an error instead of connected, maybe because of SSH port?
Hi everyone, the ICG Server shows an error instead of connected, maybe because of SSH port? Hi Imane, is the ICG Service running on ICG Server? kb.igel.com/igelicg-2.02/en/controlling-the-icg-daemon-31601150.html Hi, yes it
Continue readingIGEL OS devices disconnecting from ICG
Hi All, First post since joining so hello to all, enjoying reading all the questions and answers. I have a question of my own, our ICG is online and responding
Continue readingIGEL OS users experiencing network latency and session freezing issues
We are experiencing network latency issues. Our IGELs are repurposed Dell All-In-One workstations running 11.01.100.01 or 10.05.500.01. The user logs in and is directed to a Citrix Desktop. At some
Continue readingERROR reading data from WIM on IGEL OS Windows device
I’m trying to push a snapshot to a UD6 IGEL OS Windows device, but I keep receiving ERROR reading data from WIM file, anybody have any explanation/root cause for this?
Continue reading