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H264 Troubleshooting and Support Articles in the IGEL Community

July 6, 2020 IGEL Community Archives

Citrix sessions (XenApp and XenDesktop) showing very bad performance with IGEL OS 11.03.587 with CWA 20.06.0

Hi, i’ve updated some of our ThinClients to 11.03.587 with CWA 20.06.0. Same problem as with CWA 20.04.0. Our Citrix sessions (XenApp and XenDesktop) showing very bad performance. Every klick

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May 19, 2020 IGEL Community Archives

After IGEL OS upgrade from LX 10.05.700 to LX 11.03.530 – device UD3-LX 51 user have black squares in Citrix?

After OS upgrade from LX 10.05.700 to LX 11.03.530 – device UD3-LX 51 user have black squares in Citrix… help please 🙂 Can you send a Screenshot? Is there Hardware

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March 12, 2020 IGEL Community Archives

Screen issue in Citrix session, they get scrambled screen on IGEL OS?

Hi all, we have a customer with a screen issue in citrix session, they get scrambled screen (see screenshot) Hi Sander, which kind of Devices are concerned? I would disable

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October 29, 2019 IGEL Community Archives

When do I enable H264 vdpau codec on IGEL OS?

Hello everyone, I was wondering in which case the H264 vdpau codec should be enabled ? Hello Jonathan, which kind of Terminalserver/VDI Architecture are you using? Do you mean in

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October 25, 2019 IGEL Community Archives

Can we disable GPU for HDXMediaStream on IGEL UMS ?

We have successfully configured browser content redirection with our IGEL clients (10.06) as descibed in support.citrix.com/article/CTX230052 Youtube videos are played very smoothy, but the browser itself seems to be cropped

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June 3, 2019 IGEL Community Archives

Problem with 4K TV screens and via Citrix session on IGEL OS, screen remains black

Hello! We are having problems with 4K TV screens and Citrix sessions. If we logon to a Citrix session with 4K resolution the screen remains black. We do see the

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May 21, 2019 IGEL Community Archives

Issues with playback of MP4 files in a Citrix Session on IGEL OS?

Hey guys, since 10.05.100 and up we are having issues with playback of MP4 files in a Citrix Session [ITRS#2019050910000528]. Going back and forth with Technical support for some days

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April 19, 2019 IGEL Community Archives

Anyone experiencing difficulties connecting to your VDI using the blast protocol on a IGEL UD3-LX 40cp with firmware OS 5.13.110.01?

Anyone experiencing difficulties connecting to your VDI using the blast protocol on a UD3-LX 40cp with firmware 5.13.110.01? With an older firmware it works, but after updating there is no

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February 15, 2019 IGEL Community Archives

What hardware would maximize the performance of IGEL OS UDC3 or what hardware would be a waste?

Our current PCs running UDC3 are coming up for replacement and we’re looking at refreshing them with some kind of Dell desktop. I’m wondering if there is some kind of

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February 7, 2018 IGEL Community Archives

Best type of IGEL device to use in a VDI GPU accelerated environment?

Hi, which is the best type of Igel to use in a VDI GPU accelerated environment? (Maybe a new channel with the name Igel-hardware would be a good idea by

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