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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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HP Troubleshooting and Support Articles in the IGEL Community

February 4, 2021 IGEL Community Archives

How to easily teach home users to boot to the IGEL UD Pocket?

Question for anyone that wants to answer. We’re in production mode but still have some kinks to work out. We will be testing with work from home users using a

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January 29, 2021 IGEL Community Archives

Difficulties booting IGEL OS displays go to a very dark gray and stay there for as long as ten minutes

Anyone having issues with difficulties booting up? In our case it occurs between the two IGEL OS splashscreens (first just the logo, second the logo and OS version). The error

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January 6, 2021 IGEL Community Archives

How do I provision local USB printers with IGEL to be mapped inside Citrix session?

Hi all… How do I provision local USB printer with iGel to be mapped inside Citrix session? The printer I’m testing at the moment is Canon (SOHO) but in prod

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January 5, 2021 IGEL Community Archives

Microphone is muted, and when I try to unmute via the keyboard the light never goes out?

I am having problems where on my HP elitebook the microphone is muted, and for some reason when I try to unmute via the keyboard the light never goes out.

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December 30, 2020 IGEL Community Archives

How to setup default domain into Citrix Self Service (via http, web interface login)?

Hi guys, does anyone knows, how can we setup default domain into Citrix-self-service. (via http, web interface login). we had setup the domain on several locate of profile. but it

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December 14, 2020 IGEL Community Archives

IGEL OS not seeing my second monitor?

Hello everyone. I am an employee of a company who uses the igel to access the remote work station. My problem is that I have been unable to add a

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November 18, 2020 IGEL Community Archives

Does IGEL OS will run on a device with an AMD chip?

Can I get a confirmation on if iGel OS will run on a device with an AMD chip? It should. Most x86_64 CPU’s are supported. You could download OS 11

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November 18, 2020 IGEL Community Archives

Are there any plans to offer a hosted, cloud-based IGEL UMS in the foreseeable future?

Hi all, My company is currently using Wyse Management Suite Cloud (i.e. eu1.wysemanagementsuite.com). The main blocker to convince the business I work for to move to IGEL seems to be

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November 2, 2020 IGEL Community Archives

Sennheiser Headset is not recognized as an Input device in IGEL OS, only output?

Hi there, we have a problem with a Sennheiser Headset, which is not recognized as an Input device in IGEL OS, only output. Can we configure something or is the

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October 1, 2020 IGEL Community Archives

Virtual desktop suddenly freezes in VMware Horizon using Blast

We have an IGEL UD3 (M350C) and a HP T640, both sporting the same CPU/GPU combo: an AMD Ryzen Embedded R1505G with Radeon Vega Gfx. On firmware 11.04.100 and 11.04.136

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