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IGEL Firmware Updates Troubleshooting and Support Articles in the IGEL Community

January 20, 2021 IGEL Community Archives

UMS is running out to disk space, can I purge the ums_filetransfer folder?

Hey awesome people! I’ve currently got a server running UMS and got a notification yesterday it’s running out of storage. I noticed that the fold er C:Program Files (x86)IGELRemoteManagerrmguiserverwebappsums_filetransfer takes…..

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January 15, 2021 IGEL Community Archives

IGEL OS is losing network link during the upgrade and after a while the link comes back as in half duplex

We are currently updating a customer from 5.x/10.x to 11.04 and some ThinClients losing their network link during the upgrade and after a while the link comes back as in…..

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January 14, 2021 IGEL Community Archives

Why iis UMS designed to only allow you to create Profiles based on firmware versions that have been applied to an IGEL OS endpoint that has registered?

Just a curiosity here…why is it that UMS is designed to only allow you to create profiles based on firmware versions that have been applied to an endpoint that has…..

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January 12, 2021 IGEL Community Archives

Can I configure Tomkat to send files to my IGEL OS devices?

Good day! Help please, I set up cloud geteway in DMZ. I need to assign a profile to a device to install (for example) the zoom plugin. I have a…..

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January 11, 2021 IGEL Community Archives

Issue where there is a a static cursor to the far right of the left monitor in a IGEL OS dual display configuration

I am having an issue where there is a a static cursor to the far right of the left monitor in a dual display configuration. Weirdest thing that just happened…..

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January 11, 2021 IGEL Community Archives

After IGEL UMS Update 6.06.100 the Firmware Update Setting “Host” is greyed out

After UMS Update to 6.06.100 – Firmware Update Setting “Host” ist greyed out: Any Ideas? Hi Sascha, yes, it is on purpose… even if it is not clear! You can…..

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January 5, 2021 IGEL Community Archives

Microphone is muted, and when I try to unmute via the keyboard the light never goes out?

I am having problems where on my HP elitebook the microphone is muted, and for some reason when I try to unmute via the keyboard the light never goes out……

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December 22, 2020 IGEL Community Archives

IGEL OS “cannot connect to remote management”, can’t edit / send commands/ update devices from UMS

Hey there, i am testing an UD3 with IGEL UMS. auto register works great, but i cant edit / send commands/ Update with igel ums. When i restart the thinclient…..

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December 14, 2020 IGEL Community Archives

With IGEL ICG, what typically do you all do for firmware updates?

when working with ICG, what typically do you all do for firmware updates? We have installed a webserver (lighttpd) to provide the firmware files. In our case the ICG server…..

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December 7, 2020 IGEL Community Archives

How to: download custom partitions or firmware updates from external IGEL OS devices over ICG?

For external IGEL endpoint, it communicates with ICG for any configuration change, i was wondering how to deal with CP or file download? IGEL endpoint requires to connect to UMS…..

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