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IGEL Community Archives
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IGEL Licensing Troubleshooting and Support Articles in the IGEL Community

June 9, 2021 IGEL Community Archives

How I can remove/add Hardware from an IGEL OS Licence?

How I can remove/add Hardware from a Licence? I might be wrong but isn‘t this pack expired? Yes it is expired. Better said, how can I move the Hardware to

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May 25, 2021 IGEL Community Archives

Error “Internal error: java.lang.NullPointerException See log files for details” pushing licenses after updating to IGEL UMS 6.07

Hi everyone. We recently updated to UMS 6.07. When I try to push licenses, I get the message “Internal error: java.lang.NullPointerException See log files for details. Hi Carlo, is there

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May 20, 2021 IGEL Community Archives

Help getting USB camera’s to work on my IGEL OS

Hello everyone, i’m quite new to the use of IGEL and i ran into a problem.. I tried to get usb camera’s to work on my IGEL’s but nothing seems

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May 12, 2021 IGEL Community Archives

Anyone have experience changing the licensing location in the embedded IGEL UMS database?

Anyone have experience changing the licensing location in the embedded database? I’m setting up a new server and migrated the old DB to that new server. Looks as if the

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May 10, 2021 IGEL Community Archives

Error “Pack information couldn’t be retrieved” manually uploading license tokens into IGEL UMS

Hello. We recently have been having issues with uploading new license purchase into UMS. We are currently on version 6.05 and it just errors out when we try to update

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May 5, 2021 IGEL Community Archives

Is it a requirement to have an IGEL OS device license(s) to create policies, download firmware etc?

Building a new UMS for a new client – is it a requirement to have device license(s) to create policies, download firmware etc? No but you need at least one

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May 4, 2021 IGEL Community Archives

Anyone experience the IGEL automatic licensing stopping to work one day?

Anyone experience the automatic licensing stopping to work one day? Been working fine for months, have plenty of licenses available but new devices are “Waiting for license” until we manually

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May 3, 2021 IGEL Community Archives

How to license IGEL OS devices when UMS is totally offline?

Does anyone know if you can license end devices thru UMS totally offline? My network is air gapped from the internet. Hi Gene, yes, you can, even if Automatic License

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April 30, 2021 IGEL Community Archives

Does a UMS Complete backup include licensing?

I am destroying and rebuilding my lab for a new article series. Is there a documented process to back up a complete UMS config/DB so I can restore the config/DB

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April 27, 2021 IGEL Community Archives

Microphone being redirected or deteched on IGEL OS

I’m having issues with just the microphone being redirected. It is extremely strange, as I have the webcam denyed in USB redirection. Along with RTAV turned on. Any ideas on

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