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IGEL Licensing Troubleshooting and Support Articles in the IGEL Community

April 2, 2021 IGEL Community Archives

How to flush the dns cache on IGEL OS?

is there a way to flush the dns cache on the thin clients??? kb.igel.com/licensesmore-igelos11/en/licensing-system-migration-2021-43104685.html can this be done any other way than at each system? tried it from a secure

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March 31, 2021 IGEL Community Archives

What happens when I convert ICG license to EMP license in IGEL License Portal (ILP)

hello, i have a questions about the ICG License.. In the IGEL License Portal I can convert it to EMP license/subscription, what would happen if i do that? would i

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March 29, 2021 IGEL Community Archives

Error “Pack information couldn’t be retrieved” when refreshing IGEL UMS licenses

In UMS I get following error when refreshing license information. “Pack information couldn’t be retrieved” When I test the connection it says it’s succesfull. I now have the problem that

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March 25, 2021 IGEL Community Archives

How to configure dual monitors while connecting a laptop to a USB C docking station on IGEL OS?

Does anyone have any suggestions on setting up Dual monitors while connecting a laptop to a USB C docking station? Essentially I want to have an application on the desktop

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March 19, 2021 IGEL Community Archives

Error “None of the selected devices support this feature” trying to push IGEL ICG config in the UMS

Hello everyone. Running into an issue with ICG when pushing the config via UMS to a device. We keep getting the error “None of the selected devices support this feature”.

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March 15, 2021 IGEL Community Archives

How to reclaim the license and delete the IGEL OS device from UMS?

I have 100 IGEL devices in UMS consuming licenses that are no longer in production. What is the process to reclaim the license and delete the IGEL from UMS? I

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March 11, 2021 IGEL Community Archives

IGEL OS devices in remote site not connecting to IGEL UMS

Hello, a double question today! We have some clients in another country that dont connect to the UMS by themself, so they dont get any profiles and are virtually useless.

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March 11, 2021 IGEL Community Archives

Will IGEL OS 11 optimize and give better compatibility with Teams/Webex/etc. and audio/video redirections vs. IGEL OS 10?

Currently using IGEL UD6-LX clients working with Citrix VDI. These clients are on the latest version of the 10.x release, but was curious if these units will perform any different/better

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March 5, 2021 IGEL Community Archives

How do I force IGEL OS to use a new license?

We have an EMP licensed device “in the field” that is showing that the license will expire in 8 days. We recently assigned a new EMP 3 year license, however

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March 2, 2021 IGEL Community Archives

What is the best way to renew an expired IGEL EMP license that is out in the field?

What is the best way to renew an expired EMP license that is out in the field? Simply remove the client as a licensed device in UMS (remove old license

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