Hello everyone, we bought 32 EMP licenses to administer Windows 10 UMA clients. I have assigned the 32 EMP licenses in the ILP. In the UMS, the 32 EMP licenses
Continue readingIGEL Licensing Troubleshooting and Support Articles in the IGEL Community
On IGEL UMS HA shadowing only works from the main UMS server & on the “slave” UMS, all the devices show an exclamation mark
Question: Just upgraded UMS v5.0.8 to UMS 6.5.110 and also with HA, seems to work. Now i face two strange things: 1. in the “slave” UMS, all the devices show
Continue readingCan you easily update IGEL UD2 IGEL OS 10 to IGEL OS 11?
Is it possible to easily update to Linux v11 on a UD2 (IGEL D220) with Linux v10 without any problems? Hello, UD2 220 works without limitation on OS11 even if
Continue readingRDP Applications on IGEL OS not opening
We’re looking for some more information on opening an application through the RDP Session. We’ve tried adding in a program path under the “Application” line in many different ways but
Continue readingReimage IGEL OS device, can I connect it to ICG and it obtain a license?
Just to confirm, if I reimage a remote/off network client and it needs a license, can I connect it to ICG and it obtain a license? Yes, connect through ICG
Continue readingDo I need the MultiMedia Codec package for Webcam on IGEL UD3?
Hi, I have a UD3-LX51 and a UD6-LX51 (not “ac”) and I have a Logitec Webcam C920 Pro HD which I would like to use for an RDP session. Do
Continue readingHow to export all MAC addresses from the IGEL Licnesing Portal to compare with UMS Console and move a device from an expired license
Two questions: 2. is there a way to export all MAC addresses from the portal to compare with UMS Console 3. When a license Package expires is there an easy
Continue readingHow to sync the IGEL licensing portal with the devices in the UMS Console?
Is there a way to sync the IGEL licensing portal with the devices in the UMS Console? Sync ILP=>UMS yes with UMS Licensing ID or ALD Tokens. UMS=>ILP: not on
Continue readingDifference in number of licenses assigned and number of licenses in the IGEL License Portal
Hi, Today I compared the number of licenses in the License Portal with the actual number of devices that have a license assigned and I notice a difference. The number
Continue readingIGEL license cleanup
Hi community! Any idea how I can cleanup license usage? I have 48 devices but somehow used up all my 50 licenses It’s a manual process as of today –
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