Hi, We have an issue that a UD3-Lx11 is not getting the EMP License. It is the first time that we use the EMP License. I added the Thinclient in
Continue readingIGEL Licensing Troubleshooting and Support Articles in the IGEL Community
My LG Device doesn’t get a IGEL OS License.
Hi, We have an issue where only LG Thin Client AiO devices are not able to obtain licenses, even though it shows WE and EMP licenses applied to the MAC
Continue readingHow to update a UMS to a newer version?
Hello community, I have come as a new admin for an existing IGEL infrastructure. Little by little I am finding my way around. Currently I am stuck with the fact
Continue readingCan we see the License balance in USM without Internet?
Hello, Our customer UMS does not connect to ILP, so they have device MACs on ILP and download the lic file to import to UMS. By this way, they can
Continue readingIs it possible to onboard a Device onto UMS without license
Hi IGEL Community Hoping if someone can point me in the right direction We are just working on this as a test and using an earlier IGEL license Is it
Continue readingI can’t assign EMP to a OS12 device
I can’t seem to assign an Enterprise Management Pack license to an OS12 client. Is this by design? This is correct, no need for it anymore:igel-community.github.io/IGEL-Docs-v02/Docs/HOWTO-COSMOS/#faq-licensing It doesn’t really say
Continue readingDoes it require a Workspace Edition License for Enterprise Management Pack?
When Licensing an iGel with EPM. Does it also require a WEM License? I noticed ours using a license from both packs. Yes, Workspace Edition plus valid maintenance Thank you.
Continue readingGuidance for UMS and ICG updates
Hi Team, Need your guidance for my project in IGEL production enviroment. Below have mentioned the details of project planned. Project scope: our production UMS server and Igel cloud gateway
Continue readingUpgrade OS10 to OS11: the client gives the error that no LXIV.* files are found
Hi All, when downloading the IgelOS 11.08.360 from the UMS Universal Firmware Update, the client on Igel OS 10 give the error that no LXIV.* files are found. When lookin
Continue readingCan we search through UMS console and find devices that are not licensed anymore ?
Is there a way to search through UMS console and find devices that are not licensed anymore ? In our case some of the devices haven’t got new license files
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