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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL Community Archives
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IGEL OS 10 Troubleshooting and Support Articles in the IGEL Community

February 3, 2020 IGEL Community Archives

IGEL UMS server stopped allocating licenses

UMS server has suddenly stopped allocating licenses. We have sufficient licenses. I am also unable to allocated the manually, I just get a Connection error message when trying to do

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January 30, 2020 IGEL Community Archives

How to hude the bar in full-screen kiosk mode using FireFox in IGEL?

Guys, must be simple but I can’t find it anymore. I made multiple full-screen kiosk mode profiles the same way as now but in this profile I cant loose the

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January 20, 2020 IGEL Community Archives

Dell Wyse converted device with IGEL UD Pocket does not shut down completely

Hi all, on a Dell Wyse converted ThinClient I am using last version of firmware IGEL OS 10 via UD Pocket, but since 4 days and without any changes, it

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January 16, 2020 IGEL Community Archives

Problem with a touch screen on Advantech Dlog on IGEL OS

Hello, I have a problem with a touch screen on Advantech Dlog. The problem is that the touch screen does not work. i Have made a video for demo. I

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January 16, 2020 IGEL Community Archives

Is possible to update IGEL UMS 5.03.100 directly to 6.03.130 or is recommended to update first to 5.09.140?

Hi, Is possible to update UMS 5.03.100 directly to 6.03.130 or is recommended to update first to 5.09.140? Thanks Hi, you should be able to upgrade directly, but please make

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January 14, 2020 IGEL Community Archives

After adding a pack of IGEL OS 11 licenses our automatic deployment for OS10 stopped working

After adding a pack of OS11 licenses our automatic deployment for OS10 stopped working… Any thoughts on why? Are the concerned devicess maybe already converted to WE? Nope the device

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January 13, 2020 IGEL Community Archives

IGEL OS 10 converted devices seem to be losing their IP addresses

We’re having a bit of an odd issue on converted devices running IGEL OS10 where the machines appear to be losing their IP addresses. Here is a message from our

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January 13, 2020 IGEL Community Archives

After upgrading IGEL OS 10.05.800 to 10.06.130 only one monitor works, sees both but only one work

Hi every one, have a strange issue with upgrading from 10.05.800 -> 10.06.130 we use UD7 across the farm. The issue is after the upgrade only 1 screen is used

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January 10, 2020 IGEL Community Archives

How to configure IGEL OS to allow users to go to the Citrix StoreFront page by default?

Hi All , Testing a UD3 with OS11, I reallt want users to go to storefront web page like they currently do on OS10 but I can’t figure out how

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January 7, 2020 IGEL Community Archives

Installed IGEL OS 11 on Windows 7 IGEL thin client and now no applciations show up, why?

Evening folks, we just tried imaging IGEL OS 11.02.150 onto an older Windows 7 IGEL – an M330C – and while the installation completed without any trouble, there are no

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