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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL OS 10 Troubleshooting and Support Articles in the IGEL Community

March 9, 2021 IGEL Community Archives

Missing a “Gain” slider in the sound settings?

I’ve heard reports that people are missing a “Gain” slider in the sound settings, which used to help fix problems with echo. Does that sound familiar to anyone? I searched

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March 5, 2021 IGEL Community Archives

When WebRTC starts making use of the headset, the sound in Citrix is gone or redirected to the internal speakers on IGEL OS 10.05.100

Having some audio issues on 11.05.100 with Chromium and Citrix and a headset. We have a browser session running WebRTC and a browser session to our Citrix Storefront. The moment

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March 2, 2021 IGEL Community Archives

How to virtualize IGEL IZ- and/or UD device firmware for testing?

Hello, it may be a strange question but … for OS11 i could use OSC to setup a virtual IGEL. Is there a way to get similar Installation-Images for IZ-

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February 25, 2021 IGEL Community Archives

Any limitation or problems doing upgrade from IGEL OS 10 or 11 devices 1 with 802.1x network authentication active?

Dear All, are there any limitation or problems while doing upgrade from Devices with OS10 to OS11 with 802.1x network authentication active? Cause we encounter issues at the moment, device

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February 19, 2021 IGEL Community Archives

Does the IGEL M300C support dual monitors?

i have an igel m300c. and i need to figure or find out if i can have a dual monitor setup with extended monitors on this. is this possible? i

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February 17, 2021 IGEL Community Archives

Issues with usb headset and IGEL OS? Users cannot hear or be heard

Hi there, is there anyone experiencing issues with usb headset and IGEL OS? Users often complain, that they cannot hear anyone or they are not heard in online meetings using

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February 12, 2021 IGEL Community Archives

Users complaining typing in Word 2019 or Outlook is very slow in VMware Horizon on IGEL OS

Hello everyone, i am new here sow maybe i post this message in the wrong group. We are currently upgrading to Windows 10 width Office 2019 installed on it. We

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February 9, 2021 IGEL Community Archives

How to configure the ICG connection settings while inside the corporate LAN?

Greetings, Is it possible to configure the ICG connection settings while inside the corporate LAN (connections would normally go straight to UMS)? We want to configure the ICG so when

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January 14, 2021 IGEL Community Archives

Using Chromium browser in IGEL 11.04.240 for calls – can hear a ring but once someone picks up we hear nothing

Hi Everyone, we’re currently testing the Chromium browser in IGEL 11.04.240, but we have a problem. We want to use the browser to connect to a hotline so that we

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January 13, 2021 IGEL Community Archives

After Upgrading to IGEL OS 10.04.240 device will appear offline and shadowing won’t work until upgrade is complete

Has anyone seen this before? When upgrading our 2 GB storage/4 GB RAM 10Zigs to 10.04.240 device will appear offline and shadowing won’t work until upgrade is complete. Doesn’t seem

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