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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL OS 10 Troubleshooting and Support Articles in the IGEL Community

February 9, 2021 IGEL Community Archives

How to configure the ICG connection settings while inside the corporate LAN?

Greetings, Is it possible to configure the ICG connection settings while inside the corporate LAN (connections would normally go straight to UMS)? We want to configure the ICG so when

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January 14, 2021 IGEL Community Archives

Using Chromium browser in IGEL 11.04.240 for calls – can hear a ring but once someone picks up we hear nothing

Hi Everyone, we’re currently testing the Chromium browser in IGEL 11.04.240, but we have a problem. We want to use the browser to connect to a hotline so that we

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January 13, 2021 IGEL Community Archives

After Upgrading to IGEL OS 10.04.240 device will appear offline and shadowing won’t work until upgrade is complete

Has anyone seen this before? When upgrading our 2 GB storage/4 GB RAM 10Zigs to 10.04.240 device will appear offline and shadowing won’t work until upgrade is complete. Doesn’t seem

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January 12, 2021 IGEL Community Archives

Any plans to support Teams Optimization Pack for VMware?

Teams Optimization Pack for VMware, I think it is at this time not supported for Igel OS but do you know if there al plans for this. Personally I find

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January 6, 2021 IGEL Community Archives

USB3 port stopped working on IGEL OS 10

Goodmorning all, we have a customer that updated to 10.06.190 and everything worked fine. Now suddenly already 5 thinclients have problems that USB3 port don’t work anymore. Is this a

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December 30, 2020 IGEL Community Archives

How to setup default domain into Citrix Self Service (via http, web interface login)?

Hi guys, does anyone knows, how can we setup default domain into Citrix-self-service. (via http, web interface login). we had setup the domain on several locate of profile. but it

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December 28, 2020 IGEL Community Archives

IGEL OS and Citrix Workspace App 19.12 – failover switch of our Netscalers let the IGEL clients break the connection?

On clients with IGEL OS 10.06.170 and Citrix Workspace App 19.12, that connected through Citrix Netscaler, a failover switch of our Citrix Netscalers let the IGEL clients break the connection

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December 7, 2020 IGEL Community Archives

After receiving IGEL device back from RMA it won’t pull a license

I am having an issue with one terminal and getting the device to take a license. I sent the device in under RMA because it would not power on and

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December 7, 2020 IGEL Community Archives

How to configure Citrix StoreFront on IGEL OS? Looks like it can only be configured via HTTPS?

Hi, i’m relative new to IGEL. I should configure IGEL OS10 with Citrix Virtual App & Desktop 7 (LTSR 1912) and it looks, like Citrix StoreFront on IGEL can only

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November 30, 2020 IGEL Community Archives

Error connecting Firefox Browser Session to Cítrix Storefront: Error “Cert Authority Invalid”

Hi, having trouble with OS 11.04.240 and Domain ROOT-CA Certs. When i configure a Storefront Session via UMS the certs working well but if i configure a Firefox Browser Session

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