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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL Community Archives
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IGEL OS 10 Troubleshooting and Support Articles in the IGEL Community

November 18, 2020 IGEL Community Archives

Error updating IGEL OS 2 to OS3 – ERROR: “The firmware IGEL Universal Desktop OS3 OS-10.04.100 is not compatible with the current firmware.”

I am trying to update few IGEL Universal Desktop OS 2 to OS3 but i get the error “The firmware IGEL Universal Desktop OS3 OS-10.04.100 is not compatible with the

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November 9, 2020 IGEL Community Archives

IGEL OS 11 USB redirection in RDS not showing content of the drive?

Guys, think with me please; one of my customers are migrating their UD3-LX from OS10 to OS11. In OS 10 the USB redirection for USB Sticks worked fine. The same

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November 4, 2020 IGEL Community Archives

When upgrading remote IGEL OS devices via ICG (using Amazon S3), what is the correct package to download?

@member for upgrading remote TC’s via ICG (using S3), what is the correct package to download from on this site www.igel.com/software-downloads/workspace-edition/ All the TC’s are Dell PC’s that have already

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October 30, 2020 IGEL Community Archives

How to save a Citrix Username on a IGEL UD-LX51 in the UMS?

Hey everybody, is it possible, to save a Citrix Username on a UD-LX51 in the UMS? I didn’t found it. OS10 and OS11… Thank you. Hey, yes! Yes, kb.igel.com/igelos-11.04/en/login-32870917.html kb.igel.com/igelos-11.04/en/login-32870917.html

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October 21, 2020 IGEL Community Archives

Can you easily update IGEL UD2 IGEL OS 10 to IGEL OS 11?

Is it possible to easily update to Linux v11 on a UD2 (IGEL D220) with Linux v10 without any problems? Hello, UD2 220 works without limitation on OS11 even if

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October 19, 2020 IGEL Community Archives

Do I need the MultiMedia Codec package for Webcam on IGEL UD3?

Hi, I have a UD3-LX51 and a UD6-LX51 (not “ac”) and I have a Logitec Webcam C920 Pro HD which I would like to use for an RDP session. Do

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October 15, 2020 IGEL Community Archives

Is there a way that they only have Citrix icon in IGEL OS, fill in credentials and done?

Hi all, we have a customer that just updated there devices from IGEL OS 10 to IGEL OS 11. They had troubles with creating a Citrix session, (because a little

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October 13, 2020 IGEL Community Archives

Converting IGEL ICG licenses

Are there any caveats when converting IGEL ICG licenses to EMP licenses? I’m assuming that thin clients with OS10 will continue to function with the ICG. after the conversion? Hi

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October 13, 2020 IGEL Community Archives

How to install a .tar.gz File on IGEL OS on a UD3-LX51 (OS 10.06.190.01)?

Hey Igel Community, how can I install a .tar.gz File on a Linux Igel UD3-LX51 (OS 10.06.190.01). The File is on our ums_filetransfer Folder! Thank you. You should have added

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October 12, 2020 IGEL Community Archives

After closing Citrix Storefront session IGEL OS 11 is not shutting the device off, worked under IGEL OS 10?

Hi all, ive bought new IGEL UD3 and updated them to OS11.04.200. Now i have configured them to connect to the Citrix Storefront and launch automatically the published desktop. also

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