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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL OS 10 Troubleshooting and Support Articles in the IGEL Community

October 13, 2020 IGEL Community Archives

Converting IGEL ICG licenses

Are there any caveats when converting IGEL ICG licenses to EMP licenses? I’m assuming that thin clients with OS10 will continue to function with the ICG. after the conversion? Hi

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October 13, 2020 IGEL Community Archives

How to install a .tar.gz File on IGEL OS on a UD3-LX51 (OS 10.06.190.01)?

Hey Igel Community, how can I install a .tar.gz File on a Linux Igel UD3-LX51 (OS 10.06.190.01). The File is on our ums_filetransfer Folder! Thank you. You should have added

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October 12, 2020 IGEL Community Archives

After closing Citrix Storefront session IGEL OS 11 is not shutting the device off, worked under IGEL OS 10?

Hi all, ive bought new IGEL UD3 and updated them to OS11.04.200. Now i have configured them to connect to the Citrix Storefront and launch automatically the published desktop. also

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September 23, 2020 IGEL Community Archives

IGEL OS Error “cannot resolve host”

Since this morning I started getting popups on new clients deployment “cannot resolve host” updates.igel.de/… Not sure what’s going on and why my clients need to talk to igel update

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September 23, 2020 IGEL Community Archives

Changes in USB device detection between OS10 and OS11?

Are there any changes in USB device detection between OS10 and OS11? After Upgrade to OS11 (UD6) my USB hand-held scanner gets not redirected to HDX. Tested also with the

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September 23, 2020 IGEL Community Archives

IGEL OS 5 to IGEL OS 10 Upgrade – Citrix login page states “No Receiver detected” yet it works

HI, we have a customer that is doing a update from OS5 to OS10 (10.06.176) and when loggin in to Citrix at the login page it states “No Receiver detected”

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September 23, 2020 IGEL Community Archives

After upgrading from IGEL OS 10 LX (10.06.140.1) to OS 11 – LX UD3-LX 51ac stops…. and it is in boot loop

Hi all, after update from LX10 (10.06.140.1) to LX11 UD3-LX 51ac stops…. and it is in boot loop Is the device in your UMS? This looks like some issue with

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September 23, 2020 IGEL Community Archives

IGEL OS 10 vs IGEL OS 11 boot times much slower?

Hello There 🙂 Someone seeing issues in Boottime V10 vs. V11? V11 seems much slower on compareable Configuration and same Hardware? Hello, it was reported in some cases but only

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September 15, 2020 IGEL Community Archives

Microsoft Teams can listen to voice but I cannot send voice via micphone on IGEL OS

after joining Teams meeting. I can listen to voice but I cannot send voice via micphone. What parameter do I need to configure? Firmware used? Webcam / Mic used? How

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September 9, 2020 IGEL Community Archives

How to activate IGEL licenses delivery tokens on a UMS without Internet access?

Good morning. I have just purchased 10 IGEL OS licences and have been provided with a delivery token. Unfortunately my system does not connect ot the internet, is there a

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