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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL Community Archives
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IGEL OS 11 Troubleshooting and Support Articles in the IGEL Community

August 30, 2023 IGEL Community Archives

How to have IGEL OS autoconnect to a VM on Horizon?

Hello, We updated to latest Igel OS 11.08 440 but we noticed that when user login into Horizon Client Session they are not anymore autoconnected to their VM. They have

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August 30, 2023 IGEL Community Archives

How to get debugging information for IGEL RDP?

hello all, we use IGEL OS 11 version 11.08.440.01. I can’t establish an RPD connection to a Windows 10 domain client. Is it possible to create a log where you

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August 30, 2023 IGEL Community Archives

How to make Mouse and Keyboard settings available to an IGEL OS User?

Hello everyone, I have a question regarding OS 11.08.290.01 and mouse settings. An employee cannot cope with the current mouse speed and would like to change/adjust it himself. However, our

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August 29, 2023 IGEL Community Archives

Can we downgrade a OS12 UD Pocket to OS11?

Apologies if this has been discussed already, but I can’t seem to find anything through search or online anywhere. I ordered some new Igel UD Pocket 2 drives from CDW

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August 29, 2023 IGEL Community Archives

How to get a OS12 Demo license?

Hi All, I am having trouble with figuring out how to license my PoC end points to be able to install apps from app portal. Any specific guidance? Device currently

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August 29, 2023 IGEL Community Archives

Does Wifi 6e and Intel work on IGEL OS?

Hello We have dell latitude 5520 notebooks with intel wifi 6e wireless cards, with igel os 11.06.210 the wlan does not work. What can i do? the card is not

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August 29, 2023 IGEL Community Archives

How should we can check that device applied a IGEL UMS setting?

Hello Guys~ I have question regarding IGEL-OS 11.08.440 Our customer used to 11.06.230 with Horizon Client. After they upgrade to 11.08.440 “Autoconnect” not working. [Setting -> Session -> Horizon Client

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August 28, 2023 IGEL Community Archives

How to enable developer tools in the chromium browser on IGEL OS?

Hello, has anyone found a way to enable developer tools in the chromium browser? I have a URL that is being redirected in my browser and I need to see

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August 28, 2023 IGEL Community Archives

Does the Citrix EPA on IGEL OS works without a Browser?

Hi all, I realize OS12 and recent OS11 has Citrix EPA built-in. Does EPA only work on ” access through browser (like chromium) ” or it can work by Citrix

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August 25, 2023 IGEL Community Archives

MS Teams background effects partially not working on IGEL OS.

Hi all. Microsoft Teams in Citrix VDI, on IGEL 11.08.330. Some background effects work and others don’t. Is this a Citrix or Teams related bug? Anyone notice the same? Have

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