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  • IGEL OS 5

IGEL OS 5 Troubleshooting and Support Articles in the IGEL Community

November 23, 2020 IGEL Community Archives

Where is the RDP license stored on IGEL OS?

Where is the rdp license stored on the igel device (OS 5.13.110.01)? I need to clear the license cache due to some licensing problems. On a fat client windows machine…..

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November 18, 2020 IGEL Community Archives

Error updating IGEL OS 2 to OS3 – ERROR: “The firmware IGEL Universal Desktop OS3 OS-10.04.100 is not compatible with the current firmware.”

I am trying to update few IGEL Universal Desktop OS 2 to OS3 but i get the error “The firmware IGEL Universal Desktop OS3 OS-10.04.100 is not compatible with the…..

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September 23, 2020 IGEL Community Archives

IGEL OS 5 to IGEL OS 10 Upgrade – Citrix login page states “No Receiver detected” yet it works

HI, we have a customer that is doing a update from OS5 to OS10 (10.06.176) and when loggin in to Citrix at the login page it states “No Receiver detected”…..

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September 15, 2020 IGEL Community Archives

Upgrading from IGEL 5.13.110 to 10.06.170, all but one worked

Q: I am updating 33 UD3-LX41c to 10.06.170 (after upgrade 2GB ram) and it worked great for 32 devices, now I am having troubles with the last one. It has…..

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July 23, 2020 IGEL Community Archives

Will IGEL OS 10 support smartcard with OpenVPN or is there a beta version perhaps?

Hi, does anybody know when OS10 will support smartcard with OpenVPN or is there a beta version perhaps? I don’t know if it will, as OS 10 has reached EOL…..

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July 8, 2020 IGEL Community Archives

How to scale the Citrix session on a igel client bigger?

Is there a way to scale the citrix session on a igel client bigger? I tried to set different DPI Settings on the client but then only the local environment…..

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June 15, 2020 IGEL Community Archives

Can someone please tell me how the USB mapping/redirection works in WVD?

Hi Guys, We have 24 HP thinclients with latest IGEL OS 580 connecting to WVD spring release. Can someone please tell me how the USB mapping/redirection works. It currently is…..

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May 6, 2020 IGEL Community Archives

“HTTP connection error” updating firware on IGEL UMS 6.04.110

At my company we are testing with an IGEL M330C in combination with UMS 6.04.110. Now i am trying to update the firmware of the thinclient throught UMS and i…..

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January 30, 2020 IGEL Community Archives

How to hude the bar in full-screen kiosk mode using FireFox in IGEL?

Guys, must be simple but I can’t find it anymore. I made multiple full-screen kiosk mode profiles the same way as now but in this profile I cant loose the…..

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January 20, 2020 IGEL Community Archives

How to update an IGEL UDC 2 (IGEL OS 5) to OSC (IGEL OS 11)?

Hi, Which are the proper licensing steps to update an UDC2 (v5) to OSC (OS11)? • Update UDC2 to latest v5 firmware. • Add UDC2 to UDC3 (v10) upgrade license…..

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