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IGEL OSC Troubleshooting and Support Articles in the IGEL Community

May 18, 2021 IGEL Community Archives

Toshiba Dynabook Satellite PRO stoppped booting after installing IGEL OS via USB key (OSC)

A notebook, listed in the IGEL Ready list, makes the first boot after installation via USB key (OSC), but when restarting it no longer boots. Here are the data of

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May 6, 2021 IGEL Community Archives

Strange issue with IGEL UD2 / IGEL OS 11.02.150 upon reboot monitor goes to “No Signal” and does not reboot

Having a strange issue with my UD2-LX50 devices (11.02.150) where they are set to be powered on all the time and connected to a touchscreen monitor to DisplayPort. The issue

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May 5, 2021 IGEL Community Archives

Is it a requirement to have an IGEL OS device license(s) to create policies, download firmware etc?

Building a new UMS for a new client – is it a requirement to have device license(s) to create policies, download firmware etc? No but you need at least one

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May 5, 2021 IGEL Community Archives

How to manually adding IGEL OS firmware to the UMS (no Internet UMS)

Folks, I’m having trouble loading iGel OS firmware in to my UMS from archive files, e.g. “OSC_11.05.120.zip”. I’m in an air-gapped environment – no Internet for the UMS. I right

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May 3, 2021 IGEL Community Archives

After upgrading UD2 to IGEL OS 11.05.133 we see multiple errors – “Multiple Active Partitions” / no network / black screen

Hi. It is terrible. Yesterday i’ve updated our UD2-LX40 and LX50 from 11.03.500 to 11.04.27 and then to 11.05.133. First i updated 10 test devices with no problem. Than i

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April 21, 2021 IGEL Community Archives

After upgrading to IGEL OS 11.04.270 device does not boot, shows IGEL screen and /grub

I am seeing an issue when upgrading a UD2-LX 40 from 11.03.500 to 11.04.270. The device works fine until shutdown then does not boot. Shows iGel splash screen then /grub.

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April 20, 2021 IGEL Community Archives

Error “searching system partition (partition directory not found or invalid)” after upgrading to IGEL OS 11

We’ve got a UD3 M340 which failed during it’s OS10 -> OS11 upgrade. Error message is “searching system partition (partition directory not found or invalid):” Pops up even if we

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April 14, 2021 IGEL Community Archives

Can’t update IGEL OS devices remotely, what do I do?

Hi what can we do in that case? Update failed, since then we cannot reach the Igel M340c Device from remote. Hi Robert, may I ask from which version to

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April 12, 2021 IGEL Community Archives

Zoom plugin doesn’t seem to work on IGEL OS 11.05.120

Zoom plugin doesn’t seem to work on 11.05.120 I have a policy that enable the Teams/Zoom plugin which was new in 11.04.270 if I am not mistaken. Just rolled out

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March 31, 2021 IGEL Community Archives

What happens when I convert ICG license to EMP license in IGEL License Portal (ILP)

hello, i have a questions about the ICG License.. In the IGEL License Portal I can convert it to EMP license/subscription, what would happen if i do that? would i

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