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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL OSC Troubleshooting and Support Articles in the IGEL Community

April 21, 2021 IGEL Community Archives

After upgrading to IGEL OS 11.04.270 device does not boot, shows IGEL screen and /grub

I am seeing an issue when upgrading a UD2-LX 40 from 11.03.500 to 11.04.270. The device works fine until shutdown then does not boot. Shows iGel splash screen then /grub.

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April 20, 2021 IGEL Community Archives

Error “searching system partition (partition directory not found or invalid)” after upgrading to IGEL OS 11

We’ve got a UD3 M340 which failed during it’s OS10 -> OS11 upgrade. Error message is “searching system partition (partition directory not found or invalid):” Pops up even if we

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April 14, 2021 IGEL Community Archives

Can’t update IGEL OS devices remotely, what do I do?

Hi what can we do in that case? Update failed, since then we cannot reach the Igel M340c Device from remote. Hi Robert, may I ask from which version to

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April 12, 2021 IGEL Community Archives

Zoom plugin doesn’t seem to work on IGEL OS 11.05.120

Zoom plugin doesn’t seem to work on 11.05.120 I have a policy that enable the Teams/Zoom plugin which was new in 11.04.270 if I am not mistaken. Just rolled out

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March 31, 2021 IGEL Community Archives

What happens when I convert ICG license to EMP license in IGEL License Portal (ILP)

hello, i have a questions about the ICG License.. In the IGEL License Portal I can convert it to EMP license/subscription, what would happen if i do that? would i

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March 17, 2021 IGEL Community Archives

Users complaining about frequent CItrix interruptions using IGEL OS 11.04.240.01

Users complain about frequent interruptions (Citrix) on IGEL OS 11.04.240.01, the interruptions only occur under Thin Clients and they can get all sessions back after logging back on. Is anyone

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March 3, 2021 IGEL Community Archives

preparestick.exe crashes trying to create a IGEL OSC USB stick

Hi, i try to prepare OSC USB Stick, but preparestick.exe crash each time i tried to use it. Error log is: strDDErrorText: Error writing file: 5 Accès refusé. Any one

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March 2, 2021 IGEL Community Archives

How to virtualize IGEL IZ- and/or UD device firmware for testing?

Hello, it may be a strange question but … for OS11 i could use OSC to setup a virtual IGEL. Is there a way to get similar Installation-Images for IZ-

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February 19, 2021 IGEL Community Archives

Does the IGEL M300C support dual monitors?

i have an igel m300c. and i need to figure or find out if i can have a dual monitor setup with extended monitors on this. is this possible? i

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February 19, 2021 IGEL Community Archives

How to deactivate the password dialog, when you set the thin client to factory default locally on the device via the boot menu?

Hi Guys, is it possible to deactivated the password dialog, when you like to set the thin client to factory default locally on the device via the boot menu? We

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