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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL OSC Troubleshooting and Support Articles in the IGEL Community

December 7, 2020 IGEL Community Archives

After receiving IGEL device back from RMA it won’t pull a license

I am having an issue with one terminal and getting the device to take a license. I sent the device in under RMA because it would not power on and

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November 20, 2020 IGEL Community Archives

Is it possible to change the Windows Embedded OS to IGEL OS 11.04.240 on the old UD6 (H830C) devices?

Hi! Beside our new IGEL UD3 LX with IGEL OS 11.04.240 we still have some old IGEL UD6 LX (H830C) with Windows Embedded 3.12.100. Is it possible to change somehow

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November 3, 2020 IGEL Community Archives

How to get the UnitID of the IGEL UD-Pockets as a csv-file to connect the licenses in the activation portal in advance?

We just got 200 UD-Pocket with WE and EMP licenses. After activating the DLV-Token I have the licenses in my portal. Is there a way to get the UnitID of

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November 3, 2020 IGEL Community Archives

How to delete the IGEL UnitID within the activation Portal?

After changing the motherboard in an OSC-Device I am only able to use the device with the starter license. The UnitID is the same as the old mac-adress of the

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October 20, 2020 IGEL Community Archives

Reimage IGEL OS device, can I connect it to ICG and it obtain a license?

Just to confirm, if I reimage a remote/off network client and it needs a license, can I connect it to ICG and it obtain a license? Yes, connect through ICG

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October 19, 2020 IGEL Community Archives

How to install IGEL OS 11 OSC on several devices remotely and simultaneously

I was searching on knowledge base but don ́t find any way to do it. How can a customer install OSC (OS11) on several devices remotely and simultaneously? Thanks and

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October 16, 2020 IGEL Community Archives

How to create IGEL OS image to work with SCCM

Hello everyone, any idea how to create the IGEL OS full-featured binary image to be used with SCCM ? Hey Jonathan, hope that helps a bit: kb.igel.com/igelos-11.04/en/igel-os-sccm-add-on-34476493.html kb.igel.com/igelos-11.04/en/igel-os-sccm-add-on-34476493.html I followed

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October 16, 2020 IGEL Community Archives

IGEL Universal Desktop Converter is now named OSC (IGEL OS Creator)

Hi, is Universal Desktop Converter available with IGEL OS 11 ? Hi, sure, it‘s called OSC now: myigel.biz/index.php?dir=IGEL_OS_11/OSC/ myigel.biz/index.php?dir=IGEL_OS_11/OSC/ Thank you ! Continue reading and comment on the thread ‘IGEL

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September 22, 2020 IGEL Community Archives

How to install and configure the IGEL UDC Appliance

Hi all, I ́ve some trouble with configuring the UDC Appliance. The Appliance can ́t get ready for Deployment once I do not enable and start the internal DHCP service.

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September 17, 2020 IGEL Community Archives

Error: “Failed to download data. The system isn’t fullly operational” on IGEL OS

I have a hardware running pre-installed IGEL www.igel.com/ready/showcase-products/wave/. But after loading profiles inside, I got an error. Failed to download data. The system isn’t fullly operational. Since it is pre-installed,

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