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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL Profiles Troubleshooting and Support Articles in the IGEL Community

June 9, 2021 IGEL Community Archives

How I can remove/add Hardware from an IGEL OS Licence?

How I can remove/add Hardware from a Licence? I might be wrong but isn‘t this pack expired? Yes it is expired. Better said, how can I move the Hardware to

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June 7, 2021 IGEL Community Archives

How to save custom user data to IGEL OS, where to save files?

Hi all, we deployed “mousepad” for users who want’s to create some offline notes. Which path can they used for saving their notes on the IGEL OS? If they save

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June 4, 2021 IGEL Community Archives

What would cause an IGEL UMS Profile to simply not check the box for “automatic update check on boot”?

Any ideas on what would cause a profile to simply not check the box for “automatic update check on boot”. I’ve created multiple profiles and ensured the firmware version on

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May 27, 2021 IGEL Community Archives

IGEL OS security-related question based on Rapid7 Vulnerability Scanner results

Hi team, Can I have (hopefully a quick) IGEL OS security-related question? Our Infosec team is using Rapid7 Vulnerability Scanner to ensure the clients don’t have known bugs. What they

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May 26, 2021 IGEL Community Archives

ELO AIO machines resolution is not correct running from IGEL UD Pocket, same device with IGEL OS locally works fine

We are in the process of finally updating some of our older ELO AIO machines from firmware version 10.x to 11. I have noticed that the ELOs that have UD

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May 20, 2021 IGEL Community Archives

Help getting USB camera’s to work on my IGEL OS

Hello everyone, i’m quite new to the use of IGEL and i ran into a problem.. I tried to get usb camera’s to work on my IGEL’s but nothing seems

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May 20, 2021 IGEL Community Archives

After updating the ICG SSL certificate half the IGEL OS devices report not having the necessary certs

The SSL cert (DigiCert) assigned to my ICG is set to expire very soon. I have the updated cert added to the ICG keystore and all looks well. What’s strange

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May 19, 2021 IGEL Community Archives

How to automate script to set network name during IGEL OS boot?

Hello, Our company uses static IP addresses and static DNS entries. I am attempting to set the network name during boot via reverse DNS lookup. We’re running UMS 6.07.100 and

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May 13, 2021 IGEL Community Archives

Can we install Skype for Business on IGEL OS 11.05

Hi All can someone help me install skype for business on IGEL OS 11.05 am unable to see it on my citrix desktop though i have enabled HDX RealTimeMediaEngine Hi

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May 12, 2021 IGEL Community Archives

Webcam stays black when calling also when the screen is shared the image stays black using Slack from IGEL OS

Hi all, We are using iGel software on Dynabooks. We have Chromium and Firefox installed, The problem we are facing right now is that Slack isnt working correctly. Webcam stays

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