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IGEL Profiles Troubleshooting and Support Articles in the IGEL Community

May 20, 2019 IGEL Community Archives

IGEL OS devices set to use the extended screen setup but revert to mirrored after a rebootsuspend?

Hi, has anyone seen an issue where IGEL UDC devices set to use the extended screen setup but revert to mirrored after a rebootsuspend? Hi, how did you setup the

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May 20, 2019 IGEL Community Archives

Num-lock spontaneously turns off on IGEL OS?

Hi Guys, I’m having num-lock issues with several customers. It looks like the num-lick spontaneously turns off during day-time working hours (Amsterdam time). It happens with one customer around 1PM

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May 18, 2019 IGEL Community Archives

Receive error “The firmware “IGEL OS 11-11-01.100” is not compatible trying to upgrade to IGEL OS 11

Hi every body. I try to update my IGELs to OS11. My test IGEL is UD2-LX , OS ver 10.05.800.01. I do the update process using UMS 6.01.130 I made

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May 17, 2019 IGEL Community Archives

Citrix Receiver keeps running on IGEL OS until the connection times out after a few minutes and the Receiver tries to reconnect

Might anyone have any ideas on how to fix this problem? When people log out of a Windows 7 XenDesktop virtual machine, the Citrix Receiver keeps running on the thin

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May 12, 2019 IGEL Community Archives

Is there a way to setup Citrix connections to a NetScaler Gateway as opposed to going directly to storefront for my external users on IGEL thin client?

is there a way to setup Citrix connections to a NetScaler Gateway as opposed to going directly to storefront for my external users? trying to think how that would work…

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May 3, 2019 IGEL Community Archives

Tips for Troubleshooting Imprivata ProveId to Horizon (7.8) on IGEL OS?

Can anybody point me to a good resource for troubleshooting Imprivata ProveId to Horizon (7.8) I have a UD3 successfully connecting to the Imprivata appliance (version 6) but it fails

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May 2, 2019 IGEL Community Archives

Anyone had to work with passing battery levels into a VMware Horizon VDI on a converted IGEL OS 11 laptop?

Hi all, has anyone had to work with passing battery levels into a Horizon VDI on a converted OS11 laptop? Can you do that with Horizon? I know that Citrix

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April 30, 2019 IGEL Community Archives

How to give users ability to disable wireless on IGEL OS?

Hi, I am pushing 2 wireless configurations (one profile) to laptops (OS11). I like to give the option to disable wireless. But I can’t find this option (disconnect or disable

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April 29, 2019 IGEL Community Archives

How i can disable F12 Development/Debug Mode for Firefox on IGEL OS?

Next Firefox questions 😕 Does anyone found the option, how i can disable F12 Development/Debug Mode for Firefox? Gui has no option an registry too 😞 I found same “deny”

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April 25, 2019 IGEL Community Archives

How to make a SSH session IGEL UMS Profile that does not include the remote host address, will enter one manually when launching?

When setting up an SSH session in a profile, is there a way to not include the remote host address, and be able to enter one manually when launching? I

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