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IGEL Shared Workplace Troubleshooting and Support Articles in the IGEL Community

March 10, 2021 IGEL Community Archives

Where can I see which IGEL OS devices can be upgraded and which license is needed?

Hello, since the support here is great … i sent in another quetion. We have a small bunch of IZ/UD-Devices with Firmware 10.06.190. I want to upgrade these to IGEL

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March 9, 2021 IGEL Community Archives

Is it possible to suppress messages from appearing on the end user device?

Is it possible to suppress messages from appearing on the end user device? From a purely Sales perspective: yes, by renewing this EMP Subscription 😄 but from a Technical POV:

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February 22, 2021 IGEL Community Archives

Can we deploy our Custom Partition through the IGEL ICG?

Hello – We have our UMS & ICG in the Azure cloud. We’ve been working to deploy our Custom Partition through the ICG. We have an external FTP site accessible

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February 8, 2021 IGEL Community Archives

How do I get a trial license for IGEL Shared Workplace?

Good day! For use with IGEL OS 11 devices, Shared Workplace requires a valid license from the IGEL Enterprise Management Pack (EMP). This license must be present on every IGEL

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January 26, 2021 IGEL Community Archives

IGEL Releases UMS Version 6.06.110!

Release Info: Updated UMS Version – UMS 6.06.110 is published we have published an updated version of the UMS – UMS 6.06.110. This version includes the following bug fixes and

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January 11, 2021 IGEL Community Archives

Is possible that IGEL device has local credentials in case Domain controller was not available and allow access?

Hi, We have a customer testing IGEL OS 11 with Active Directory and seems that if domain controller is powered off doesn ́t connect with domain credentials. Is possible that

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January 5, 2021 IGEL Community Archives

How is IGEL Shared Workplace licensed?

Hi all! How is Shared Workplace licensed? And where I can get trial license? The EMP is needed and you can download a trial here: www.igel.com/form-download/ www.igel.com/form-download/ Hi Vojin, are

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January 4, 2021 IGEL Community Archives

When using IGEL Shared Workplace, how to enable password changes?

When using Shared Workplace, is there something that needs setup on the back end for password changes to work. I have logins working through Shared Workplace, but if a user’s

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November 14, 2020 IGEL Community Archives

IGEL Licensing Explained

In this article, I will share with you the workflow of IGEL licensing and how to license your IGEL devices. The first thing you are required to do is procure

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October 21, 2020 IGEL Community Archives

Can you easily update IGEL UD2 IGEL OS 10 to IGEL OS 11?

Is it possible to easily update to Linux v11 on a UD2 (IGEL D220) with Linux v10 without any problems? Hello, UD2 220 works without limitation on OS11 even if

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