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  • IGEL UD 6

IGEL UD 6 Troubleshooting and Support Articles in the IGEL Community

December 15, 2020 IGEL Community Archives

Does IGEL OS support multi touch for pinch and zoom functionality?

Hi we have a customer who needs additional IGEL UD6-W10 but we can’t purchase any longer as they are end of life. What is the equivalent replacement as we needed…..

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November 20, 2020 IGEL Community Archives

Is it possible to change the Windows Embedded OS to IGEL OS 11.04.240 on the old UD6 (H830C) devices?

Hi! Beside our new IGEL UD3 LX with IGEL OS 11.04.240 we still have some old IGEL UD6 LX (H830C) with Windows Embedded 3.12.100. Is it possible to change somehow…..

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October 19, 2020 IGEL Community Archives

Do I need the MultiMedia Codec package for Webcam on IGEL UD3?

Hi, I have a UD3-LX51 and a UD6-LX51 (not “ac”) and I have a Logitec Webcam C920 Pro HD which I would like to use for an RDP session. Do…..

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October 15, 2020 IGEL Community Archives

IGEL OS Error: “The Boot Configuration Data file doesn´t contain valid information for an operating system”

Hello Igelitos, we have Problems with IGEL W10 Igel UD3 and UD6… Recovery Your PC/Device needs to be repaired The Boot Configuration Data file doesn ́t contain valid information for…..

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September 23, 2020 IGEL Community Archives

Changes in USB device detection between OS10 and OS11?

Are there any changes in USB device detection between OS10 and OS11? After Upgrade to OS11 (UD6) my USB hand-held scanner gets not redirected to HDX. Tested also with the…..

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June 22, 2020 IGEL Community Archives

Command to trigger an IGEL OS firmware update?

I have an issue shadowing my headless UD6. I can however connect through Putty. Anyone know the command to trigger a firmware update in Putty? update LOL 🙂 Thanks will…..

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May 19, 2020 IGEL Community Archives

Ctrl+Alt+Del no longer works in Citrix session after updating LTSR 1912 CU 1 and IGEL OS to build 10.6

I just recently updated my Citrix environment to LTSR 1912 CU 1 and also updated my IGEL UD6 clients running IGEL OS to the latest 10.6 build. My users are…..

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May 12, 2020 IGEL Community Archives

Cisco Jabber lose their settings on IGEL OS, please help

hey guys, we have some interesting issue with cisco jabber. we are using HP T610, HP T620 and igel UD3, UD6. Jabber at all works fine within citrix and also…..

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May 4, 2020 IGEL Community Archives

IGEL OS 11 monitors is not wake up from sleep?

Hi guys since the update to IGEL OS 11.3.X and following i have somethimes with my UD6 Devices that one of two monitors is not wake up from sleep. When…..

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February 26, 2020 IGEL Community Archives

Philips touchscreen no longer working on IGEL UD6 Win10 device with firmware 4.01.140

Hi, we have a UD6 Win10 device which we are using to connect to an RDS 2019 server with a Philips touchscreen, all was working fine on firmware 4.01.110 but…..

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