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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL UD Pocket Troubleshooting and Support Articles in the IGEL Community

October 5, 2023 IGEL Community Archives

Does IGEL OS work on Dell atitude Laptop 5440?`

Hello Everyone, Did someone tried to install iGel or Boot from UD Pocket on Dell Latitude Laptop 5440 …. We are currently using 11.08, we tried with or without secure

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September 12, 2023 IGEL Community Archives

Scanning and registering of IGEL OS fails.

Hi All, I’m trying to register an OS11 device on a private network to a UMS 12 instance. I am unable to reach the private network from the UMS appliance

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August 29, 2023 IGEL Community Archives

Can we downgrade a OS12 UD Pocket to OS11?

Apologies if this has been discussed already, but I can’t seem to find anything through search or online anywhere. I ordered some new Igel UD Pocket 2 drives from CDW

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August 29, 2023 IGEL Community Archives

How to get Wake on Lan working on IGEL OS?

Hello Igels, it is not possible to wake up any endpoint via wake on LAN from my UMS anymore. I tried to find something inside the logfiles and I was

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August 25, 2023 IGEL Community Archives

UMS Shadowing is not working with OS12.

Hi hive minds, I am having issues with OS12 and shadowing on any version of OS12. The policy for shadowing does not have the “Secure” mode turned on and Shadow

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August 23, 2023 IGEL Community Archives

How to mount a UD Pocket in Parallels?

Hey guys, i’m looking for a way to create a VM in Parallels Desktop with Igel OS 12 to test some functionalities with AVD. I created a boot stick which

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August 9, 2023 IGEL Community Archives

IGEL OS is not connecting to Wifi Hotspot

I have an interesting issue. So we have a laptop user with a UD Pocket that can connect to WIFI when he is on his home WIFI. But when he

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August 3, 2023 IGEL Community Archives

Is it possible to buy OS12 ud pockets and downgrade them to OS 11?

Hi everyone, is it Possible to buy OS12 ud pockets and downgrade them to OS 11? We won ́t switch over to 12 (UMS) right now. Yes please see kb.igel.com/igelos-11.08.330/en/how-to-reflash-your-igel-ud-pocket-88021016.html

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August 3, 2023 IGEL Community Archives

Is the UD Pocket compatible with ARM?

Hi All, Is it in the meantime possible to boot a UD Pocket on a device with ARM based CPU like Microsoft Surface? Strategische Partnerschaft zwischen IGEL und NComputing bringt

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August 2, 2023 IGEL Community Archives

How can we downgrade a UD Pocket to OS11?

My customer ordered UD Pockets with IGEL OS11, but two UD Pockets boots IGEL OS12 🙁. We need IGEL OS11. Could somebody advise me how to change IGEL OS12 to

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