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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL UD Pocket Troubleshooting and Support Articles in the IGEL Community

April 6, 2021 IGEL Community Archives

How to recover / reset an IGEL UD Pocket?

Hello all, so I was wondering if someone could shed some light on an issue I’m having. I received an IGEL UD Pocket USB USB drive from my employer for

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March 31, 2021 IGEL Community Archives

Why does the keyboard not work on a Microsoft Surface Book 3 with the UDP.

anyone has an idea? why does the keyboard not work on a Microsoft Surface Book 3 with the UDP. However, if I connect the docking station with USB keyboard, it

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March 12, 2021 IGEL Community Archives

Dell Inspiron 3793 and Dell XPS 17 9700 Wifi not working on IGEL UD Pocket

Unable to flash Dell Inspiron 3793 and Dell XPS 17 9700 laptops. For the XPS, the M.2 SSD is not showing up. Used a UD Pocket running IGEL OS 10.5.800,

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March 11, 2021 IGEL Community Archives

IGEL OS users experiencing network latency and session freezing issues

We are experiencing network latency issues. Our IGELs are repurposed Dell All-In-One workstations running 11.01.100.01 or 10.05.500.01. The user logs in and is directed to a Citrix Desktop. At some

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March 11, 2021 IGEL Community Archives

IGEL OS devices in remote site not connecting to IGEL UMS

Hello, a double question today! We have some clients in another country that dont connect to the UMS by themself, so they dont get any profiles and are virtually useless.

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March 2, 2021 IGEL Community Archives

IGEL OS Unified Communication (UCC) Guide v1.7

IGEL OS UCC Guide v1.7 is out now on files.igelcommunity.com/igelos_ucc_configuration_guide.pdf Changes: • all configurations now based on IGEL OS 11.05.100 (tested) • additional information about UDP vs. TCP with Citrix

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February 26, 2021 IGEL Community Archives

Can the IGEL OS Creator tool be used to reimage a corrupted UD2 (OS 11)?

Can the OS creator tool be used to reimage a corrupted UD2 (OS 11)? If not how would I go about reimaging a UD2 that is failing to boot? Stuck

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February 22, 2021 IGEL Community Archives

IGEL OS on Chromebook

Hi Everyone, I have a few questions regarding laptops and converting to IGEL. We recently are looking into using Chromebooks but since it mostly is HTML 5 based it may

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February 22, 2021 IGEL Community Archives

Can we deploy our Custom Partition through the IGEL ICG?

Hello – We have our UMS & ICG in the Azure cloud. We’ve been working to deploy our Custom Partition through the ICG. We have an external FTP site accessible

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February 16, 2021 IGEL Community Archives

Multiple IGEL UD Pocket devices fail during the “IGEL Workspace” splashscreen on boot

Hi all, we have multiple devices with UDP which have a problem during the boot process. The boot process seems to fail during the “IGEL Workspace” splashscreen. It never reaches

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