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IGEL UD Pocket Troubleshooting and Support Articles in the IGEL Community

June 11, 2021 IGEL Community Archives

Is it possible to push audio out of the Display Port via an Active adapter to an HDMI monitor with built in speakers?

Does anyone know for sure if you can push audio out of the Display Port via an Active adapter to an HDMI monitor with built in speakers? Thinking of either

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May 27, 2021 IGEL Community Archives

IGEL OS security-related question based on Rapid7 Vulnerability Scanner results

Hi team, Can I have (hopefully a quick) IGEL OS security-related question? Our Infosec team is using Rapid7 Vulnerability Scanner to ensure the clients don’t have known bugs. What they

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May 26, 2021 IGEL Community Archives

ELO AIO machines resolution is not correct running from IGEL UD Pocket, same device with IGEL OS locally works fine

We are in the process of finally updating some of our older ELO AIO machines from firmware version 10.x to 11. I have noticed that the ELOs that have UD

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May 11, 2021 IGEL Community Archives

How to setup an open browser for testing purposes on IGEL OS?

Hi, I need to have an open browser for testing purposes. Ist there a cheat sheet how to setup the profile? Im need to download and manipulate the ICA File

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May 3, 2021 IGEL Community Archives

After upgrading UD2 to IGEL OS 11.05.133 we see multiple errors – “Multiple Active Partitions” / no network / black screen

Hi. It is terrible. Yesterday i’ve updated our UD2-LX40 and LX50 from 11.03.500 to 11.04.27 and then to 11.05.133. First i updated 10 test devices with no problem. Than i

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April 21, 2021 IGEL Community Archives

What is the best way to rename the UD Pockets automatically? (Prefix+UUID)

What is the best way to rename the UD Pockets automatically? (Prefix+UUID) You mean automatically? A way could be to use the Autorenaming with Naming convention could help (even if

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April 13, 2021 IGEL Community Archives

External monitor not working on BYOD notebook with mutiple Intel GPUs

Hello, i got a BYOD notebook with UD Pocket stick, the notebook has 2 GPU intel and nvidia, in the hardwaremonitor both seems be discovered but i dont get any

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April 6, 2021 IGEL Community Archives

How to recover / reset an IGEL UD Pocket?

Hello all, so I was wondering if someone could shed some light on an issue I’m having. I received an IGEL UD Pocket USB USB drive from my employer for

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March 31, 2021 IGEL Community Archives

Why does the keyboard not work on a Microsoft Surface Book 3 with the UDP.

anyone has an idea? why does the keyboard not work on a Microsoft Surface Book 3 with the UDP. However, if I connect the docking station with USB keyboard, it

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March 16, 2021 IGEL Community Archives

Streaming audio on IGEL 11.05.100 stops until user logs off and back on

Hey everyone. Has anyone run into issues with streaming audio and IGEL 11.05.100? We recently updated from 11.03.530 to address some security issues and now we are getting complaints that

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