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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL UD Pocket Troubleshooting and Support Articles in the IGEL Community

February 25, 2021 IGEL Community Archives

With IGEL Ready certified devices, are people staying with IGEL hardware or using 3rd party and why?

Now that there is igel ready hardware are people migrating over to that from igel hardware our are you staying with the igel hardware , and why either migrating or

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February 24, 2021 IGEL Community Archives

Webcam integrated microphone is not capturing audio on IGEL OS?

Morning all. I am experiencing a challenge with capturing audio with a webcam integrated microphone. The device appears in Sound Preferences, and it isn’t muted, but when I attempt to

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February 22, 2021 IGEL Community Archives

IGEL OS on Chromebook

Hi Everyone, I have a few questions regarding laptops and converting to IGEL. We recently are looking into using Chromebooks but since it mostly is HTML 5 based it may

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February 22, 2021 IGEL Community Archives

Can we deploy our Custom Partition through the IGEL ICG?

Hello – We have our UMS & ICG in the Azure cloud. We’ve been working to deploy our Custom Partition through the ICG. We have an external FTP site accessible

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February 16, 2021 IGEL Community Archives

Multiple IGEL UD Pocket devices fail during the “IGEL Workspace” splashscreen on boot

Hi all, we have multiple devices with UDP which have a problem during the boot process. The boot process seems to fail during the “IGEL Workspace” splashscreen. It never reaches

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February 15, 2021 IGEL Community Archives

Help as Microphone is not detected on IGEL OS

Hi , We have made IGEL OS 11.04.240 in a pendive as LIVE OS like UD pocket device using Preparestick. Using this we tried booting from a 64 bit desktop

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February 10, 2021 IGEL Community Archives

Big performance difference between random Windows clients and our IGEL devices

Hello everyone! We are currently in deployment with new UD2 M250C Terminals (FW 11.04.240 & 11.04.215; CWA = default) for Citrix Desktops over Terminal Sessions (WS2016; Citrix LTSR 1912CU1; GPU:

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February 4, 2021 IGEL Community Archives

How to easily teach home users to boot to the IGEL UD Pocket?

Question for anyone that wants to answer. We’re in production mode but still have some kinks to work out. We will be testing with work from home users using a

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February 3, 2021 IGEL Community Archives

ERROR Certificate invalid tryign to update UD Pocket from IGEL OS 11.03.500 via UMS 6.06.100

Hello – I am working with a client getting IGEL setup. They ordered some UD pockets. They come preinstalled with 11.03.500.01 on them. The UMS is version 6.06.100 (Build 48862)

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January 28, 2021 IGEL Community Archives

How to use local printers on IGEL OS in a WFH world?

Hi all, we have a lot of colleagues using the UDP at home. And they want to use their private printer. Is there an easy way to enable them using

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