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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL UD Pocket Troubleshooting and Support Articles in the IGEL Community

February 15, 2021 IGEL Community Archives

Help as Microphone is not detected on IGEL OS

Hi , We have made IGEL OS 11.04.240 in a pendive as LIVE OS like UD pocket device using Preparestick. Using this we tried booting from a 64 bit desktop

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February 10, 2021 IGEL Community Archives

Big performance difference between random Windows clients and our IGEL devices

Hello everyone! We are currently in deployment with new UD2 M250C Terminals (FW 11.04.240 & 11.04.215; CWA = default) for Citrix Desktops over Terminal Sessions (WS2016; Citrix LTSR 1912CU1; GPU:

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February 4, 2021 IGEL Community Archives

How to easily teach home users to boot to the IGEL UD Pocket?

Question for anyone that wants to answer. We’re in production mode but still have some kinks to work out. We will be testing with work from home users using a

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February 3, 2021 IGEL Community Archives

ERROR Certificate invalid tryign to update UD Pocket from IGEL OS 11.03.500 via UMS 6.06.100

Hello – I am working with a client getting IGEL setup. They ordered some UD pockets. They come preinstalled with 11.03.500.01 on them. The UMS is version 6.06.100 (Build 48862)

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January 28, 2021 IGEL Community Archives

How to use local printers on IGEL OS in a WFH world?

Hi all, we have a lot of colleagues using the UDP at home. And they want to use their private printer. Is there an easy way to enable them using

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January 28, 2021 IGEL Community Archives

How to install IGEL OS on WYSE 3040 client remotely (without sending a USB stick or UD pocket?

is there a way to install/run iGel OS on WYSE 3040 client remotely (without sending a usb stick or UD pockets)? You mean like a Network install? PXE, SCCM, might

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January 27, 2021 IGEL Community Archives

How to maintain open session on an UD Pocket if user extract it without shutdown IGEL OS?

Hello, Is there any way to maintain open session on an UDpocket if user extract it without shutdown IGEL OS? Is possible to boot UDpocket IGEL OS on a Windows

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January 19, 2021 IGEL Community Archives

Some IGEL OS devices will not upgrade during shutdown

Hello everyone, quick question when telling clients to upgrade their firmware when shutting down via a profile some clients just wont upgrade no matter how often they shut down. Is

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January 15, 2021 IGEL Community Archives

I setup my UD Pocket on one device and plugged it into another device and it reset to the “Startup Assistance” screen

Hi there, everytime I setup my UD Pocket via VMware, shutdown, unplug the UD Pocket and connect it to my lenovo x230 test laptop it resets complete to “startup assistance”.

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January 14, 2021 IGEL Community Archives

IGEL Launches the UD Pocket2 – USB-C Thin Client

IGEL Launches the UD Pocket2, a Portable Dual Mode USB Device for Secure End User Computing from Anywhere New, Dual Mode USB Device with Both USB-A and USB-C Connectors Gives

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