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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL UD3 Troubleshooting and Support Articles in the IGEL Community

April 7, 2021 IGEL Community Archives

IGEL OS losing connection to COM port

Hello, I am new to Slack and this IGEL Community. I am having an issue where the IGEL’s we are using are sometimes loosing the com port. We are on

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March 29, 2021 IGEL Community Archives

IGEL OS 11 gets slow after each an every build-upgrade?

OS11 Vs LX Vs OS3 I (we) have an issue with OS 11 that gets slow after each an every build-upgrade which means it takes about 82 seconds (11.05.112.01) for

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February 18, 2021 IGEL Community Archives

Webcam are not being recognized in Webex and Webex Teams via Citrix on IGEL OS

Hello, we are trying to use Webcams in Webex and Webex Teams via Citrix. To achieve that we updatet a Thin-Cient to Version 11.4.270 and activated the Cisco Webex VDI

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February 17, 2021 IGEL Community Archives

Issues with usb headset and IGEL OS? Users cannot hear or be heard

Hi there, is there anyone experiencing issues with usb headset and IGEL OS? Users often complain, that they cannot hear anyone or they are not heard in online meetings using

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February 17, 2021 IGEL Community Archives

Can anyone reccomend two bluetooth adapters to connect into the old and new IGEL UD3?

Hi all, can you reccomend 2 bluetooth adapter to connect into the old and new UD3? Thank you Hi Giacomo, from a colleague testing, they are a couple of combo

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February 16, 2021 IGEL Community Archives

How to find the graphics memory settings in the BIOS of the IGEL UD3 LX 60

Hi, can someone please tell me where I can find the graphics memory settings in the BIOS of the UD3-LX 60? Greetings Hi, I don’t have a 60 by hand

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February 12, 2021 IGEL Community Archives

Users complaining typing in Word 2019 or Outlook is very slow in VMware Horizon on IGEL OS

Hello everyone, i am new here sow maybe i post this message in the wrong group. We are currently upgrading to Windows 10 width Office 2019 installed on it. We

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February 10, 2021 IGEL Community Archives

Big performance difference between random Windows clients and our IGEL devices

Hello everyone! We are currently in deployment with new UD2 M250C Terminals (FW 11.04.240 & 11.04.215; CWA = default) for Citrix Desktops over Terminal Sessions (WS2016; Citrix LTSR 1912CU1; GPU:

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February 10, 2021 IGEL Community Archives

Is there any posibility to set a noice reduction for an analog headset in IGEL OS?

Hi, is there any posibility to set a noice reduction for an analog headset in Igel OS? We currently have some workers with an logitech h150 headset on an Igel

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February 2, 2021 IGEL Community Archives

Any recommendation which USB WiFi Adapter for IGEL UD3-M350c clients?

Any recommendation which usb wifi adapter is a good decision for our IGEL UD3-M350c clients? We don’t want to buy special igel clients with wifi embedded. I also checked Igel

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