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IGEL Community Archives
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IGEL UD3 Troubleshooting and Support Articles in the IGEL Community

September 14, 2023 IGEL Community Archives

How to create a EMP oput of a IGEL license pack?

One of our customer purchased the new “IGEL COSMOS Select PAS 3 year” license pack. When licensing the UD3-LX60 running IGEL OS 11.08.200.1, the UMS console shows a missing license

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August 9, 2023 IGEL Community Archives

We have an issue that a device is not getting the EMP License.

Hi, We have an issue that a UD3-Lx11 is not getting the EMP License. It is the first time that we use the EMP License. I added the Thinclient in

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August 8, 2023 IGEL Community Archives

Microphone is not recognized in RDP and Teams on IGEL OS.

Hi, all ! Colleagues please help to solve very important for us problem – not recognized microphone in Teams in RDP sessions. We use IGEL UD3-LX50 and firmware 11.05.133 I

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August 3, 2023 IGEL Community Archives

I have a Problem with automatic usb redirect in Citrix.

Hi, I have a Problem with automatic usb redirect in citrix workspace app. I have a USB Scanner connected to the Igel UD3 with OS11 and in Citrix Workpace app

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June 29, 2023 IGEL Community Archives

Are there any known problems with Wyse D10D

Are there any known problems with Wyse D10D and newer IGEL OS firmwares with Citrix disconnects? 11.06.100 – works fine 11.08.330/360 – Citrix session starts but disconnects after 30 seconds.

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June 23, 2023 IGEL Community Archives

Where get a warranty service for UD3 M350C?

Hi Everyone. I am trying to get a warranty service for UD3 M350C. I bought this unit for the business that I no longer operate. It is a brand new

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June 23, 2023 IGEL Community Archives

Getting error “Entitlement not found” on Horizon View

I’ve just upgraded a few of my devices to OS11.08.330 & .360 and get an error message when launching the Horizon VDI selection screen that “Entitlement not found”, even though

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June 23, 2023 IGEL Community Archives

Update of IGEL UDR ends with not enough space

Hello, we are trying to make a firmware update from 11.08.290.01 to 11.08.360.01 but our UD3 LX50 Igel systems tell that there is not enough space to make the firmware

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June 20, 2023 IGEL Community Archives

How do we check if a power supply for a UD3 still in warranty

Hi All, how does one check is a power supply for a UD3 still in warranty and if it is whats the process to replace? Hi Archie, End customer hardware

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June 15, 2023 IGEL Community Archives

Issues to configure multi displays on IGEL OS 11.

Hello, I browsed through the doc and these forums but didn’t find the answer to my problem. We have configured a profile with: • User Interface /Display /Number of screens

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