One of our customer purchased the new “IGEL COSMOS Select PAS 3 year” license pack. When licensing the UD3-LX60 running IGEL OS 11.08.200.1, the UMS console shows a missing license
Continue readingIGEL UD3 Troubleshooting and Support Articles in the IGEL Community
We have an issue that a device is not getting the EMP License.
Hi, We have an issue that a UD3-Lx11 is not getting the EMP License. It is the first time that we use the EMP License. I added the Thinclient in
Continue readingMicrophone is not recognized in RDP and Teams on IGEL OS.
Hi, all ! Colleagues please help to solve very important for us problem – not recognized microphone in Teams in RDP sessions. We use IGEL UD3-LX50 and firmware 11.05.133 I
Continue readingI have a Problem with automatic usb redirect in Citrix.
Hi, I have a Problem with automatic usb redirect in citrix workspace app. I have a USB Scanner connected to the Igel UD3 with OS11 and in Citrix Workpace app
Continue readingAre there any known problems with Wyse D10D
Are there any known problems with Wyse D10D and newer IGEL OS firmwares with Citrix disconnects? 11.06.100 – works fine 11.08.330/360 – Citrix session starts but disconnects after 30 seconds.
Continue readingWhere get a warranty service for UD3 M350C?
Hi Everyone. I am trying to get a warranty service for UD3 M350C. I bought this unit for the business that I no longer operate. It is a brand new
Continue readingGetting error “Entitlement not found” on Horizon View
I’ve just upgraded a few of my devices to OS11.08.330 & .360 and get an error message when launching the Horizon VDI selection screen that “Entitlement not found”, even though
Continue readingUpdate of IGEL UDR ends with not enough space
Hello, we are trying to make a firmware update from 11.08.290.01 to 11.08.360.01 but our UD3 LX50 Igel systems tell that there is not enough space to make the firmware
Continue readingHow do we check if a power supply for a UD3 still in warranty
Hi All, how does one check is a power supply for a UD3 still in warranty and if it is whats the process to replace? Hi Archie, End customer hardware
Continue readingIssues to configure multi displays on IGEL OS 11.
Hello, I browsed through the doc and these forums but didn’t find the answer to my problem. We have configured a profile with: • User Interface /Display /Number of screens
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