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IGEL UDC Troubleshooting and Support Articles in the IGEL Community

December 15, 2020 IGEL Community Archives

IGEL OS devices are randomly rebooting and reporting new system configuration changes upon boot

Hi All, looking for clues, have 80 IGEL’s that randomly are rebooting and reporting new system configuration changes when no one is doing it. Looking for clues on how to…..

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November 20, 2020 IGEL Community Archives

Is it possible to change the Windows Embedded OS to IGEL OS 11.04.240 on the old UD6 (H830C) devices?

Hi! Beside our new IGEL UD3 LX with IGEL OS 11.04.240 we still have some old IGEL UD6 LX (H830C) with Windows Embedded 3.12.100. Is it possible to change somehow…..

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November 17, 2020 IGEL Community Archives

Setting up SCCM Add-On, ICG connect goes in and out wouldn’t register to UMS

We’re setting up our SCCM Add-On today, it came with OS 11.03.580, ICG connect goes in and out wouldn’t register to UMS. The kb wasn’t clear where to obtain later…..

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September 22, 2020 IGEL Community Archives

How to install and configure the IGEL UDC Appliance

Hi all, I ́ve some trouble with configuring the UDC Appliance. The Appliance can ́t get ready for Deployment once I do not enable and start the internal DHCP service……

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June 9, 2020 IGEL Community Archives

Is it possible to Upgrade a IGEL UDC V2 to V3 like this one via UMS?

Is it possible to Upgrade a UDC V2 to V3 like this one via UMS? Or do I have to recreate / rebuild the PC with the V3 Stick from…..

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June 3, 2020 IGEL Community Archives

Is there a ISO or OVA file available for IGEL OS 11?

Hello, is there a iso or ova file available for IGEL OS 11, so i can test things on a virtual IGEL OS 11? Of course – go to www.igel.com/software-downloads/workspace-edition/…..

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May 13, 2020 IGEL Community Archives

Password reset of AD User on IGEL OS

Hi all, I ́ve a question regarding password reset of AD User: Once the customer resets a User AD Password to the setting: User must change password on next logon,…..

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May 12, 2020 IGEL Community Archives

Cisco Jabber lose their settings on IGEL OS, please help

hey guys, we have some interesting issue with cisco jabber. we are using HP T610, HP T620 and igel UD3, UD6. Jabber at all works fine within citrix and also…..

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May 11, 2020 IGEL Community Archives

How to update a Dell Wyse Thinclient to IGEL OS? Does UDC/OSC require a license?

Maybe it’s a simple thing, but i can’t seem to find the answer for it. If i want to update let’s say a Dell Wyse Thinclient 5070 to IGEL OS…..

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April 30, 2020 IGEL Community Archives

IGEL OS not able to connect to Citrix StoreFront 1912?

We use Igel UDC ver 10.03 to access Citrix 7.15. they have been working well. I upgraded SF from 7.15 to latest 1912. but UDC is not able to SF……

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