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IGEL UDC Troubleshooting and Support Articles in the IGEL Community

October 11, 2019 IGEL Community Archives

Never could get Mac Model A1419 to boot to OS11, keeps trying to repairreinstall MacOS

Hi everyone, Just finishing up my OS11 conversion and down to my last 2 devices and need a little help. These are both older Macs (Model A1419) Both have been

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October 1, 2019 IGEL Community Archives

Found some old IGEL clients with empty drives.how do we install the latest version?

we have found some old igel clients with empty hdd. Now should be installed latest version. The tool from udc to prepare bootable usb fails at creating boot sector. What

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September 11, 2019 IGEL Community Archives

Monitors were suddenly finding their main screen on the right instead of the left on IGEL OS

Hello everyone, I’ve got an extremely annoying and random issue that doesn’t seem to be…logical. I’m going through the process of applying 10.06.110 to our UD3 devices, most of these

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September 10, 2019 IGEL Community Archives

Best Practices for deploying the IGEL IOS to computers we want to re-purpose as thin clients?

We Just finished our POC with IGEL and looks like we are going to move forward with IGEL. Does anyone have any suggestions for deploying the IGEL IOS to computers

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August 16, 2019 IGEL Community Archives

IGEL UD Pocket hardware which gets extremely hot, is there a way to sysprep the master image before rolling it out?

Hello, everybody, maybe one of you has an idea how to clone the IGEL OS. Unfortunately several customers have big problems with the IGEL UD Pocket hardware which gets extremely

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August 15, 2019 IGEL Community Archives

Is it possible to use display port “Multi-stream” on IGEL UD3?

Is it possible to use display port “Multi-stream” on UD3? And what about UD2? A client really wants to connect 3 full-HD screens for regular office use (Phone emergency dispatchers)

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August 9, 2019 IGEL Community Archives

IGEL UDC Installation stays in a gray screen forever

Trying to flash some Dell Optiplex 390 desktops with UD3 10.04.100 or 10.05.800, but can’t. After it boots from thumb drive, I select UDC Installation, and it stays in a

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July 30, 2019 IGEL Community Archives

How to shut down IGEL OS thin clients and wake the thin clients up at a preconfigured time from UMS?

Is there a way to a) shut down UDC/UD3 thin clients at 11pm, and b) wake the thin clients up at 5am, from UMS? This would happen daily shutting down

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July 23, 2019 IGEL Community Archives

Steps that we need to perform in order to upgrade from OS10 to OS11?

Hello – A few questions about licensing OS10 to OS11 when prepping for an upgrade: 1.) From a licensing standpoint are there any additional steps that we need to perform

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July 18, 2019 IGEL Community Archives

How do I test WakeOnLan setup, out of 20 IGEL OS devices shutdown only 9 woke up

with WakeOnLan setup for a specific unit, how do i test its functionality applied WOL to a machine, shut down 20 machines, about 9 of them came up when i

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