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IGEL UMS Web App Troubleshooting and Support Articles in the IGEL Community

June 20, 2021 IGEL Community Archives

Looking for documentation about configuring the URL for the UMS Web App?

Hello, i’ve been trying to find documentation about configuring the URL for the UMS web app, but I can’t seem to find any. Can someone help me out with implementing

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May 20, 2021 IGEL Community Archives

Help with issues with UMS not showing IGEL OS devices as online or ready even though they are?

Anyone still having issues with UMS not showing devices as online or ready even though they are? Our issue is happening with both internal devices and ICG-connected remote devices. (UMS

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April 21, 2021 IGEL Community Archives

Error: “this function is currently not available” on IGEL UMS Web App

Hi, we’re having some issues with our IGEL UMS Web App. The device overview throws an Error: “this function is currently not available”. Also the novnc Viewer is not working.

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March 31, 2021 IGEL Community Archives

Receive application error when clicking “devices” on UMS Web App in version 6.07.100

Hi all, I just updated our UMS test system from version 6.06.110 to 6.07.100 and now have the problem in the webapp that I get an application error when clicking

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March 29, 2021 IGEL Community Archives

How to disable power control on directory level in IGEL UMS Web App?

Anyone know if there is a way to disable power control on directory level in WebApp? This is second time that our helpdesk rebooted all devices in company 😞 (and

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March 29, 2021 IGEL Community Archives

IGEL Releases UMS 6.07.100 and ICG 2.03.110!

We are really excited to inform you that we have just released and published a new version of the IGEL UMS, UMS WebApp, and IGEL Cloud Gateway (ICG) versions UMS

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February 25, 2021 IGEL Community Archives

After upgrading to IGEL UMS to 6.06.110 a few admin accounts cannot login anymore.

Hey 🙂 after upgrading the UMS to 6.06.110 a few admin accounts cannot login anymore. The catalina log just states that wheter the user nor the group can be found

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January 26, 2021 IGEL Community Archives

IGEL Releases UMS Version 6.06.110!

Release Info: Updated UMS Version – UMS 6.06.110 is published we have published an updated version of the UMS – UMS 6.06.110. This version includes the following bug fixes and

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January 12, 2021 IGEL Community Archives

Can’t shadow IGLE OS devices from UMS Web App

Hi All, we recently upgraded to ums 6.06.100 and now have UMS Web App available… what i notice is that i can’t shadow from there as it looks like no

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December 21, 2020 IGEL Community Archives

User’s receive error: ‘Shadowing Terminated’ when shadowing via UMS Web App

Hi when trying to shadow using the web UMS one of our users gets a message ‘Shadowing Terminated’, it must be a setting on her machine as it works on

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