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Imprivata Troubleshooting and Support Articles in the IGEL Community

May 18, 2021 IGEL Community Archives

Suggestions for a quick disconnect key from IGEL ICG?

Good morning, Does anyone have any suggestions for a quick disconnect key from ICG? We auto launch the user into a Xen Desktop session and would like to easily disconnect

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May 4, 2021 IGEL Community Archives

How to clear IGEL logs apart from reimaging the device and is there an issue if the logs were full?

Hi All, I had to enable debug mode for Citrix and Imprivata for about a week on all devices (Old Dell PCs converted to IGEL) to capture logs for an

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April 12, 2021 IGEL Community Archives

Experiencing login delays launching Citrix session using Imprivata ProveID Embedded or using Citrix StoreFront

We are experiencing login delays when trying to launch a Citrix virtual desktop session using Imprivata ProveID Embedded (configured in an IGEL profile) or using Citrix StoreFront (configured in a

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April 9, 2021 IGEL Community Archives

How to easily add a prefix to the IGEL OS device name when I add clients to a certain directory?

Hi all, Quick question. Is there a way to easily add a prefix to the device name when I add clients to a certain directory? I was thinking about making

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April 1, 2021 IGEL Community Archives

How to workaround Imprivata certificate refreshes that dont require a downtime for our end users on IGEL OS?

We are about to hit our imprivata ssoCA.cer expiration date and im trying to find a way to renew this cert without having to reboot all our igels after a

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March 25, 2021 IGEL Community Archives

Imprivata but it will not tap out on IGEL OS 11.05.100

Apologize if I didn’t see this asked before.. but anyone seeing an issue on 11.05.100 where you can tap into Imprivata but it will not tap out? Seems to have

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March 24, 2021 IGEL Community Archives

Solution to suppress these dialogs in Citrix Workspace App 20.12 and 21.03!

I found a solution to suppress these dialogs in CWA 20.12 and 21.03. Its simple but we need to add this to IGEL OS (I will send it to our

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March 22, 2021 IGEL Community Archives

How to push a button to restart the IGEL OS thin client with the Imprivata overlay?

Hi Everyone! Do you know if there is a way to push a button to restart the IGEL thin client with the Imprivata overlay? If im correct it is a

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March 11, 2021 IGEL Community Archives

IGEL OS users experiencing network latency and session freezing issues

We are experiencing network latency issues. Our IGELs are repurposed Dell All-In-One workstations running 11.01.100.01 or 10.05.500.01. The user logs in and is directed to a Citrix Desktop. At some

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March 8, 2021 IGEL Community Archives

Imprivata issues where tapping out off the session wont work on IGEL OS 11.04.240

Good morning Community members, I got a question about imprivata appliance mode. We are using igel os 11.04.240 with a cardreader Omnikey 5021CL but we got a strange issue that

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