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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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Logs Troubleshooting and Support Articles in the IGEL Community

April 8, 2021 IGEL Community Archives

How to force the user to log in with their Microsoft Authenticator after they have entered their user and password on IGEL OS?

I am looking at how we can force the user to log in with their Authenticator after they have entered their user and password. We log in with VMware Horizon

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April 7, 2021 IGEL Community Archives

IGEL OS losing connection to COM port

Hello, I am new to Slack and this IGEL Community. I am having an issue where the IGEL’s we are using are sometimes loosing the com port. We are on

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April 7, 2021 IGEL Community Archives

IGEL OS is shown as offline in the UMS, but I’m using it, it’s online, but can’t VNC or update it?

Hey guys, I have a device that is currently showing as offline in the UMS and shows the last boot time as 3/31. I’m currently logged into the device right

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April 7, 2021 IGEL Community Archives

How to use an external SQL server as the UMS database?

hi there — new to IGEL and just installed my 1st UMS server (HA mode) on Ubuntu 18.04 LTS. Ran through the install which wants to use an external database

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April 7, 2021 IGEL Community Archives

Simple script to gather IGEL logs and settings to a centralized location so to easily download

Good Morning. Are you tire of manually pulling logs and settings on IGEL devices that your Developing or Testing on. I run profile settings that active just about every log

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April 6, 2021 IGEL Community Archives

How to recover / reset an IGEL UD Pocket?

Hello all, so I was wondering if someone could shed some light on an issue I’m having. I received an IGEL UD Pocket USB USB drive from my employer for

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April 2, 2021 IGEL Community Archives

How often do we need to update IGEL OS firmware?

My boss is asking me how often do we need to do firmware updates? I wanted to know what is the recommended practice. I do not have the time to

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April 1, 2021 IGEL Community Archives

Anyone experienced issue with Citrix logoff in IGEL OS 11.04 and/or 11.05

Hi all – anyone experienced issue with Citrix logoff in 11.04.* and 11.05.*?* What I have is AD authentication on IGel Clients, then Citrix Workspace is auto started and credentials

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March 31, 2021 IGEL Community Archives

Is it possible to attach profile to a directory through a IGEL UMS View?

Is it possible to attach profile to a directory through a view? I’ve been playing around with views and can only seem to apply them directly to the devices. A

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March 31, 2021 IGEL Community Archives

Can IGEL UMS logging to be sent to Qrader?

My Security Team was asking if I can setup the UMS logging to be sent to Qrader Just follow your standard for Windows / Linux server monitoring for feeding Qrader.

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