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Logs Troubleshooting and Support Articles in the IGEL Community

May 19, 2021 IGEL Community Archives

How to display a pop-up message after the IGEL OS logon process?

We have iGEL’s configured were a user logs in like a PC. is there a way to display a pop-up message after the logon process completes There’s some options around

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May 18, 2021 IGEL Community Archives

Suggestions for a quick disconnect key from IGEL ICG?

Good morning, Does anyone have any suggestions for a quick disconnect key from ICG? We auto launch the user into a Xen Desktop session and would like to easily disconnect

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May 11, 2021 IGEL Community Archives

IGEL OS 11.05.120 freezing while connected to Parallels remote session

Hello everyone, I have an issue with Parallels Session on a couple of Igel clients running version 11.05.120. The sessions keep freezing while connected to a remote PC; to fix

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May 6, 2021 IGEL Community Archives

Strange issue with IGEL UD2 / IGEL OS 11.02.150 upon reboot monitor goes to “No Signal” and does not reboot

Having a strange issue with my UD2-LX50 devices (11.02.150) where they are set to be powered on all the time and connected to a touchscreen monitor to DisplayPort. The issue

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May 6, 2021 IGEL Community Archives

How to configure IGEL OS to be scanned through Lansweeper?

Does anyone know or already had any experience which set of command lines need to be set up for the remote user, so that the TC can be scanned through

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May 6, 2021 IGEL Community Archives

What’s the log name and the location where the information about shadowing is recorded on IGEL OS?

Hi All, What’s the log name and the location where the information about shadowing is recorded? I had user report they are being shadowed when not requesting support so I

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May 5, 2021 IGEL Community Archives

Script to auto-switch between multiple LAN adapters and WiFi on IGEL OS

Hi all, after 3 hours working on network stuff for a special industry customer who want to have more than 2 eth adapters with a bridge in IGEL OS I

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May 5, 2021 IGEL Community Archives

Sometimes users can’t hear phone calls through Jabber (volume is muted or too low) on IGEL OS

I’m not sure if this is the correct place, but it seemed to be the best to fit my question. Information: IGEL UMS. Profiles – Sound. Our users will sometimes

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May 5, 2021 IGEL Community Archives

How to manually adding IGEL OS firmware to the UMS (no Internet UMS)

Folks, I’m having trouble loading iGel OS firmware in to my UMS from archive files, e.g. “OSC_11.05.120.zip”. I’m in an air-gapped environment – no Internet for the UMS. I right

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May 4, 2021 IGEL Community Archives

Logitech C920 webcam not working in Citrix VDI on IGEL OS 11.05.133

I am trying to get Logitech C920 webcam to work in a Citrix VDI deployment. I was not able to get the HDX webcam redirection to work. I was able

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