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Logs Troubleshooting and Support Articles in the IGEL Community

September 6, 2023 IGEL Community Archives

Are Yubikeys as smartcards working for an AD login on IGEL-OS11?

Hello, does anybody use Yubikeys as smartcards for an AD login on IGEL-OS11? Seems I can’t get the key recognized, and if it does with some middleware the AD login

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September 5, 2023 IGEL Community Archives

How to enable Passthrough for AVD and Chromium on IGEL OS?

Hello community, I need your help, do you know if there is a way to get authentication pass through with Edge of Chrome on OS12. We have Azure AD device

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August 30, 2023 IGEL Community Archives

How to set the correct time timezone on IGEL OS

Hello, I have been unable to get the correct time on the IGEL OS and when logging into my VDI session the time is also incorrect. I am using EST

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August 30, 2023 IGEL Community Archives

What client is IGEL using for AVD connection?

Does anyone know the technology that IGEL Azure Virtual Desktop client 1.1.25 Build 2.0 uses? Is it Bastion? RDP? ?? It is RDP. They made a big stink that its

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August 30, 2023 IGEL Community Archives

How to have IGEL OS autoconnect to a VM on Horizon?

Hello, We updated to latest Igel OS 11.08 440 but we noticed that when user login into Horizon Client Session they are not anymore autoconnected to their VM. They have

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August 30, 2023 IGEL Community Archives

How to get debugging information for IGEL RDP?

hello all, we use IGEL OS 11 version 11.08.440.01. I can’t establish an RPD connection to a Windows 10 domain client. Is it possible to create a log where you

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August 30, 2023 IGEL Community Archives

Is a Admin Password change on IGEL OS interrupting the user?

Hello All. Could you please clarify this statement: Note: After changing the password and applying the settings, all active sessions on the thin client will be disconnected. In which context?

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August 29, 2023 IGEL Community Archives

How to get Wake on Lan working on IGEL OS?

Hello Igels, it is not possible to wake up any endpoint via wake on LAN from my UMS anymore. I tried to find something inside the logfiles and I was

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August 29, 2023 IGEL Community Archives

Is it safe to use http for SCEP NDES on IGEL OS?

Hello. We have just implemented SCEP (NDES) and its working fine. But as mention in the documentation, only HTTP is supported with the notation “HTTPS is not supported; however, all

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August 29, 2023 IGEL Community Archives

How can we remove the Domain in the Horizon View Dialog on IGEL OS?

Hello Guys I have question for Horizon Client 11.08.440. as you can see below screen shot. I set the domain as smartknoc.local for profile but after server connect. on the

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