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Logs Troubleshooting and Support Articles in the IGEL Community

May 4, 2021 IGEL Community Archives

Anyone experience the IGEL automatic licensing stopping to work one day?

Anyone experience the automatic licensing stopping to work one day? Been working fine for months, have plenty of licenses available but new devices are “Waiting for license” until we manually

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May 4, 2021 IGEL Community Archives

How to clear IGEL logs apart from reimaging the device and is there an issue if the logs were full?

Hi All, I had to enable debug mode for Citrix and Imprivata for about a week on all devices (Old Dell PCs converted to IGEL) to capture logs for an

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May 3, 2021 IGEL Community Archives

How to deploy a shortcut (.lnk) file to Windows desktop via IGEL UMA with correct file permissions?

Hey folks, I’m trying to transfer a shortcut (.lnk) file to the desktop of a UMA device using “Files”. It gets there, but logged in user (admin or regular) can

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May 3, 2021 IGEL Community Archives

After upgrading UD2 to IGEL OS 11.05.133 we see multiple errors – “Multiple Active Partitions” / no network / black screen

Hi. It is terrible. Yesterday i’ve updated our UD2-LX40 and LX50 from 11.03.500 to 11.04.27 and then to 11.05.133. First i updated 10 test devices with no problem. Than i

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April 30, 2021 IGEL Community Archives

How to configure AD integration with IGEL UMS?

Hello everyone, I’m working on an iGel PoC for my company. That really seems to be a great tool! However, I can’t connect to my AD even with my IT

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April 30, 2021 IGEL Community Archives

Does the Zoom plugin on IGEL OS support the feature virtual backgrounds?

Does the zoom plugin on iGel support the feature virtual backgrounds for zoom? (VMware Horizon) support.zoom.us/hc/en-us/articles/360031441671 Not sure how I have to read that featurelist… it depens on the camera

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April 27, 2021 IGEL Community Archives

How to run an executable on a mounted CD/USB in IGEL OS?

All , I followed the I followed this article to try and browse to that mounting point: kb.igel.com/igelos-11.03.500/en/adding-an-icon-for-browsing-removable-storage-27246193.html , and it works, but when I browse to a folder I

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April 27, 2021 IGEL Community Archives

Microphone being redirected or deteched on IGEL OS

I’m having issues with just the microphone being redirected. It is extremely strange, as I have the webcam denyed in USB redirection. Along with RTAV turned on. Any ideas on

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April 27, 2021 IGEL Community Archives

How to free up disk space on IGEL ICG server?

Hi Gents we have a debian with ICG. It did stop working and I found out that the free space is gone. (the original debian disk space was 20 GB)

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April 25, 2021 IGEL Community Archives

How to hide / disable the IGEL OS start menu button?

Disable Start Menu Icon =================== I can customize the START MENU Button and Logo. Is it possible to disable the Logo completely? Tried a “No Logo” Firmware profile with an

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