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Logs Troubleshooting and Support Articles in the IGEL Community

November 3, 2020 IGEL Community Archives

Can Chromium browser to open ica files directly with the citrix receiver instead of just downloading them on IGEL OS?

Hello, I am testing the Firmware 11.04.200 and am currently looking at the chromium browser. Is there a way to tell the chromium browser to open ica files directly with

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November 2, 2020 IGEL Community Archives

After migrating IGEL OS devices from one UMS to another Citrix logins receive root certificate error

Hello everyone! I am in the process of migrating devices from one UMS to another. Once the device is added to the new server I go to log into a

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November 2, 2020 IGEL Community Archives

Sennheiser Headset is not recognized as an Input device in IGEL OS, only output?

Hi there, we have a problem with a Sennheiser Headset, which is not recognized as an Input device in IGEL OS, only output. Can we configure something or is the

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November 2, 2020 IGEL Community Archives

How to give a group only the rights to add a profile to the objects in a directory, but not on the directory itself?

Question concerning Access Rights: Is there a possible configuration where you can give an group only the rights to add an profile to the objects in an directory, but not

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November 2, 2020 IGEL Community Archives

Citrix session crashes with black screen, any advice and how do I find logging?

I have a problem with a igel thinclient, When starting a citrix session to a sbc desktop i see the logon screen but after the the system looks to crash

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October 30, 2020 IGEL Community Archives

I can connect to the IGEL ICG server via Putty and Filezilla – Error: Unable to login to host

In preperation for an ICG in our environment we also setup an external FTP Server. However when connecting I keep throwing the error: Session.connect: java.net java.net.SocketException: Connection reset. I can

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October 30, 2020 IGEL Community Archives

How to save a Citrix Username on a IGEL UD-LX51 in the UMS?

Hey everybody, is it possible, to save a Citrix Username on a UD-LX51 in the UMS? I didn’t found it. OS10 and OS11… Thank you. Hey, yes! Yes, kb.igel.com/igelos-11.04/en/login-32870917.html kb.igel.com/igelos-11.04/en/login-32870917.html

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October 30, 2020 IGEL Community Archives

Since upgrading to IGEL OS 11.04.200.01 the feature “Present logon information” is not working anymore

Since upgrading to 11.04.200.01 the feature “Present logon information” – “set user/domain from last login” under “RDP Global” – “local logon” is not working anymore. Anyone else experiencing this issue?

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October 30, 2020 IGEL Community Archives

USB webcams in combination with RDP on IGEL OS?

Hello, anyone using USB webcams in combination with RDP? I’m using UD3-LX51 devices and want to redirect USB webcams (different models already tried) but i can’t seem to get it

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October 30, 2020 IGEL Community Archives

Receive Error: “AM_ERROR_AUTH_DISALLOWED_BY_SECURITY_POLICY[65269]” while connecting to Citrix vis NetScaler

Hi there, I’m evaluating a virtual Igel terminal in oder to replace our Dell Wyse fleet. Unfortunately I cannot get it to connect to our citrix farm via Citrix netscaler.

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