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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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Logs Troubleshooting and Support Articles in the IGEL Community

August 15, 2023 IGEL Community Archives

How to reset the IGEL UMS Password

Is there a way to change the password if an ex employee changed the password to the login to the UMS Console? Do I have any recourse recover the account?

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August 11, 2023 IGEL Community Archives

I forgot my IGEL Customer portal login

@member – I need help I don’t remember any of my information regarding logging into the IGEL Support portal support.igel.com/csm Request a reset did that have not received anything and

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August 9, 2023 IGEL Community Archives

Should User Login History if we’re using Okta on IGEL OS?

Should User Login History in the java UMS console report if we’re using Okta as our authentication method (OS12)? I do have a policy configure for UMS for logging (SystemRemote

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August 9, 2023 IGEL Community Archives

My new onboareded IGEL OS is not showing up in UMS.

Hi #igel-cloud-gateway, I am new to IGEL and its components. I have setup UMS and try to register my igel os 11(through ICG). I have followed below steps: • I

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August 8, 2023 IGEL Community Archives

Is Password change available on IGEL Shared Workplace?

Hello all, Is it possible to change a user’s AD password via Shared Workplace and ICG once it expires. If yes, How? Hello Eike, is the checkbox on AD, activated

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August 8, 2023 IGEL Community Archives

Issues during onboarding IGEL OS.

Good day everyone hope you’re doing well may i ask a question regarding UMS and OBS on Cosmos? I’ve setup UMS and Cosmos and OBS as described on the KB.

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August 4, 2023 IGEL Community Archives

How to configure mouse DPI settings in IGEL OS?

Hey everyone, am i the only one who is struggling with mouse settings in igel os? Mouse Speed is currently depending on the mouse itself, cause a Lenovo mouse with

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August 4, 2023 IGEL Community Archives

How to start a separate Application in Imprivata?

When using Imprivata in appliance mode it seems to be impossible to display any messages on the screen (the Imprivata login screen is very aggressively on top). This includes notify-send-message

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August 2, 2023 IGEL Community Archives

Where is the Anyconnect connection file on IGEL OS?

Hi Everyone, We use a CP for Cisco Anyconnect and I am looking to remove old Anyconnect connections from the endpoint devices. Aside from going onto each device and removing

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August 2, 2023 IGEL Community Archives

I have some trouble to activate the SQL Database on UMS.

Hi Guys, i have some trouble to activate the SQL Database UMS 12.01.140. When I like to activate it with the DB type “SQL Server AD Native”, I will get

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