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Logs Troubleshooting and Support Articles in the IGEL Community

June 12, 2019 IGEL Community Archives

2FA box for entering code is not being presetned on IGEL OS?

Guys! We have 2FA solution. When we logon we get presented with a new box where we are supposed to type the 2FA code. This box does not appear on

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June 12, 2019 IGEL Community Archives

The IGEL desktop blends the citrix cloud desktop

Hello, we have the following problem: after the logon process, the igel desktop blends the citrix cloud desktop. the citrix session is registered but can not get into the foreground

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June 10, 2019 IGEL Community Archives

OSC devices randomly goes on a sort of screensaver after a random period of time

Hi all, without any policies applied, only 1 devices on a total of 5 (all the same), converted via OSC 11, randomly goes on a sort of screensaver after a

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June 6, 2019 IGEL Community Archives

IGEL UD3 (LX50) randomly get this error with Citrix: The X Request 130.1 caused error :”10: BadAccess ( attempt to access private resource denied) any ideas?

hello, on IGEL UD3 (LX50) i randomly get this error with Citrix: The X Request 130.1 caused error :”10: BadAccess ( attempt to access private resource denied) any ideas? Hello!

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June 3, 2019 IGEL Community Archives

How to configure a application to relaunch if it is closed on IGEL OS?

Hi Everyone, Hoping some one can help me out. I’m looking for a way launch a Citrix XenApp application if it ever gets closed. Right now I have auto launch

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June 3, 2019 IGEL Community Archives

Problem with 4K TV screens and via Citrix session on IGEL OS, screen remains black

Hello! We are having problems with 4K TV screens and Citrix sessions. If we logon to a Citrix session with 4K resolution the screen remains black. We do see the

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May 31, 2019 IGEL Community Archives

Help troubleshooting issues when authenticating against AD in IGEL OS?

Is there anything I can look at on the IGEL side of things to determine a possible issues when authenticating against AD? On VLAN1 it is almost immediately and VLAN2

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May 31, 2019 IGEL Community Archives

IGEL UMS Error: “Internal error: java.lang.NullPointerException See log files for details:

Just saw a weird behaviour in my lab. Maybe this post helps if you encounter it yourself. Used default settings on Universal Firmware Update (UFU) in UMS 6 and downloaded

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May 31, 2019 IGEL Community Archives

Where the default wallpaper for IGEL OS 11 stored?

Does anyone know where the default wallpaper for Igel OS11 is stored? We like the wallpaper, but want to edit out the IGEL logo, and replace with our own. Or

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May 29, 2019 IGEL Community Archives

Anyone seen issues with Citrix Appliance mode’s (connecting to storefront via netscaler) timeout taking over the screen

Anyone seen issues with Citrix Appliance mode’s (connecting to storefront via netscaler) timeout taking over the screen You mean a timeout shown on endpoint side just before a Screensaver a.e.?

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