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Microphones Troubleshooting and Support Articles in the IGEL Community

May 3, 2021 IGEL Community Archives

After upgrading UD2 to IGEL OS 11.05.133 we see multiple errors – “Multiple Active Partitions” / no network / black screen

Hi. It is terrible. Yesterday i’ve updated our UD2-LX40 and LX50 from 11.03.500 to 11.04.27 and then to 11.05.133. First i updated 10 test devices with no problem. Than i

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April 27, 2021 IGEL Community Archives

Microphone being redirected or deteched on IGEL OS

I’m having issues with just the microphone being redirected. It is extremely strange, as I have the webcam denyed in USB redirection. Along with RTAV turned on. Any ideas on

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April 19, 2021 IGEL Community Archives

Issuses wtih Webcams/Mics in Teams on IGEL OS 11.5.100 and 11.5.120?

Is anyone else having issues with Webcams/Mics in Teams on 11.5.100 and 11.5.120? I have tried Blast/PCOIP. All other Video Conferencing Software like Webex Meetings and Zoom is working. I

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April 13, 2021 IGEL Community Archives

Problems redirecting our Philips Digital Pocket Memo 8000, audio stops working

We have some problems redirecting our Philips Digital Pocket Memo 8000. Redirecting the storage works fine. But after reconnecting the device, while the citrix Session is active, the audio stops

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April 9, 2021 IGEL Community Archives

How to configure IGEL OS microphone, earphone, audio jack to be always enabled?

Hello, I have a question about IGEL peripheral use. Is there a way to set the microphone/earphone jack’s to always be enabled instead of only being recognized after a reboot?

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March 25, 2021 IGEL Community Archives

Imprivata but it will not tap out on IGEL OS 11.05.100

Apologize if I didn’t see this asked before.. but anyone seeing an issue on 11.05.100 where you can tap into Imprivata but it will not tap out? Seems to have

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March 24, 2021 IGEL Community Archives

Automatically connect Bluetooth headset and enable HSP mode for bidirectional audio in IGEL OS

Automatically connect Bluetooth headset and enable HSP mode for bidirectional audio Hello everyone, I had a recent case where a customer wanted his Bluetooth headset to be in mobilityarena.com/bluetooth-profiles-protocols-hsp-a2dp-avrcp-hfp/ (Headset

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March 12, 2021 IGEL Community Archives

Dell Inspiron 3793 and Dell XPS 17 9700 Wifi not working on IGEL UD Pocket

Unable to flash Dell Inspiron 3793 and Dell XPS 17 9700 laptops. For the XPS, the M.2 SSD is not showing up. Used a UD Pocket running IGEL OS 10.5.800,

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March 5, 2021 IGEL Community Archives

When WebRTC starts making use of the headset, the sound in Citrix is gone or redirected to the internal speakers on IGEL OS 10.05.100

Having some audio issues on 11.05.100 with Chromium and Citrix and a headset. We have a browser session running WebRTC and a browser session to our Citrix Storefront. The moment

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February 24, 2021 IGEL Community Archives

With native USB redirection in a IGEL UMS profile, the video portion works and the microphone does not

Hello everyone, I am running into an issue with passing both the microphone and video of my webcam into my Citrix environment. If I use native USB redirection in a

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