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Microphones Troubleshooting and Support Articles in the IGEL Community

October 6, 2020 IGEL Community Archives

IGEL OS Problems tedirecting USB devices to VMware Horizon View session

Hello! Actually we got problems redirecting USB devices to horizon view session. – though we permitted nearly everything for tests: 1. devices usb-access control policy: Default rule: permit, standard access

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September 30, 2020 IGEL Community Archives

Crackling in Audio with USB Headsets using PCOIP and IGEL OS 11.03.580.1

Crackling in Audio with USB Headsets: We are having issues with audio with horizon where the audio after awhile will crackle. We are using PCOIP. We are using 11.03.580.1 Audio

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September 25, 2020 IGEL Community Archives

Dragon Medical One in a single-hop configuration (installed directly onto the XenDesktop image) with IGEL devices

Has anyone implemented Dragon Medical One in a single-hop configuration (installed directly onto the XenDesktop image) with IGEL devices? The workflow where Generic USB Redirection works fine, but DMO doesn’t

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September 15, 2020 IGEL Community Archives

Microsoft Teams can listen to voice but I cannot send voice via micphone on IGEL OS

after joining Teams meeting. I can listen to voice but I cannot send voice via micphone. What parameter do I need to configure? Firmware used? Webcam / Mic used? How

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July 7, 2020 IGEL Community Archives

Audio isnt coming through and they are getting a constant static sound using webcam over Citrix session on IGEL OS

Users are connecting through Citrix Netscaler and using a Microsoft Lifecam HD-3000 which is verified to work by the Igel site. My problem is that the audio isnt coming through

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July 3, 2020 IGEL Community Archives

Trouble using a webcam in MS Teams through an RDS & VMware Horizon session on IGEL OS

Hi, I know it is a much spoken subject but…..I still have trouble using a webcam in Teams through an RDS & Horizon session (Horizon is also connection to a

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June 17, 2020 IGEL Community Archives

Does IGEL OS support Citrix Browser Content Redirection (BCR)?

Does anyone know, if It is possible to use Citrix BCR (browser content redirection) from an Igel OS client and access the local webcam and microphone inside the redirected web

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June 9, 2020 IGEL Community Archives

Is there a way to disable the built-in mic via an IGEL policy or any way to control which default mic is being passed to Zoom?

Question for the group…we are testing Zoom VDI with IGEL’s CP and everything is working great. The only remaining issue is the current selection of the microphones. Looks like Zoom

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June 2, 2020 IGEL Community Archives

Dell Latitude 3310, mic will work for a few seconds until it reverts back to internal mic

We have just received 25 latitude 3310 two-in-one laptops which have dual array microphones unlike all the old laptops that have a single digital microphone, we have determined that if

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May 18, 2020 IGEL Community Archives

Can’t redirect audio from Logitech C930e webcam in Teams in RDSH environment?

Hi, for the RDSH environment we use a Logitech C930e webcam for teams. This webcam has also a microphone build in. Strange thing is I can only redirect the webcam

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